Safety restore Failed to repair or to contact owner Westfield Massachusetts
Bought the repair service for my seat belt which had a broken retractor spring through eBay. I mailed the seat belt to them, then recieved a notice that they were kicked off eBay due to complaints of service. I attempted to contact them through their website, email, customer service phone number, and Facebook with only a responce on Facebook which quickly ended after I provided the information they requested. I contacted the owner of the auction through eBay once, before that phone number was no longer accepting messages. Finally contacted their local mayors office. I was mailed back the seat belt which has now been vandalized and in worst shape than when I sent it almost 4 months ago.
Only positive feedback is from local people so it seems face to face buisness is ok, but others have to suffer.