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  • Report:  #1532741

Complaint Review: Safeway

Safeway Failed to honor the hours of services listed on their own website and other consumer sites. Colorado Springs Colorado

  • Reported By:
    Austin — COLORADO SPRINGS Colorado United States
  • Submitted:
    Wed, May 29, 2024
  • Updated:
    Thu, May 30, 2024

Went to the deli today at about 530. They had almost nothing in the fresh food section so I asked that they put something in the fryer for me. The lady that worked behind the counter said no we closed the fryers 45 minutes ago. That means they shut down the fryers at about 4:45. Most people aren't even off work yet. They had one piece of chicken and potatoes wedges in the case. The lady asked me what else can I get you. There was nothing else. What else was she gonna give me? Air. I went to the managers counter after heading to the pharmacy and asked for the manager who didn't want to help so I asked for the district manager to which they replied under no circumstances would they ever give the district managers number. Her name by the way, the district manager, is Sheryl(Cheryl) barfelow, so I asked for the corporate number. When I called corporate they told me there should never be an issue getting an email or phone number for a district manager and that is in direct violation of their company policy. Mind you the reason for my complaint is they have the hours for the deli which includes fried food as 7am until 9pm. This is listed on multiple places. Their website, Google, yelp, ECT. The food they had in the case which again was one chicken breast and potatoes wedges were burnt to a crisp. I asked for one simple thing and the staff at this location is less than helpful the manager in site was rude about me even asking for the district manager number. Mind you I never once raised my voice. I calmly asked for the district managers email or phone number and was told they wouldn't help me. Don't go her to get anything from the deli. You will be disappointed and treated poorly by this store. You may as well make the trip to King Soopers which is the superior store anyway or even Walmart since they won't have a problem keeping their deli open during the posted hours.

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