Sageryder, Inc. DBA Projector Lamp Center NEVER RECEIVED REFUND FOR Item I cancelled!! Atlanta Georgia
I placed an order for a projection screen in on 10/6/08. I didn't need the equipment until mid November so I assumed that I had ordered early enough with time to spare.
After a week of not receving any information on ETA I contacted the company. The rep informed me that they had no idea on when I would receive it, no shipping estimates, no tracking details...nothing. I didn't want to chance not receiving the screen in time for my event so I promptly cancelled (1st Red Flag). I received a confirmation cancellation via email that promised a refund check within 30 days although I had paid with my credit card. (2nd Red Flag!)
A few days after I cancelled, UPS attempted to deliver the screen. I refused to accept and sent it back. (More Red Flags!)
It has now been a month since I cancelled and I have not received a refund check or a refund to my credit card.
I decided to contact my credit card company.
BUYER BEWARE! Very shady and unlikely for you to get your money back! DO NOT DO BUSINESS WITH THIS COMPANY AND ALL OF ITS AFFILIATES.
Shannon
San Jose, California
U.S.A.
1 Updates & Rebuttals
Susan
Hayward,California,
U.S.A.
REFUND PROVIDED BY CC COMPANY
#2Author of original report
Fri, January 30, 2009
After a few months of going back and forth with my cc company (who had told me that since bigscreencenter.com/sage ryder promised a refund via check..they were unable to reverse the charges to my cc) I finally got a hold of someone at Sage Ryder who emailed me that they would approve the credit card chargeback via their merchant services and we were FINALLY refunded. I wasted a lot of time, energy, paper for a situation that should never have occured.
My advice to those waiting for a refund....hound them day in and day out. Get the money you deserve back! Keep everything well-documented and write to the fraud dept in the appropriate state if necessary.
DO NOT LET crooked companies get away with these types of practices!