Complaint Review: SAIA

I ordered an aviary from K9 Kennels, not a cheap item, and it was supposed to be delivered on a Friday. The log sheet showed SAIA had the item for at least two weeks.  The log sheet showed there was a scheduled delivery for Friday, September 1, 2017 between the hours of 12 P.M. and 6 P.M. and I would receive a phone call one hour prior to delivery. At 6 P.M.  I called and talked to a dispatcher who said, "I'm sorry, it wasn't picked up for some reason like it should have been." It was a holiday weekend. So on Tuesday Sept. 5, I called SAIA who could not explain why it was not picked up. The shipper also called and spoke with management and the delivery was scheduled 'at my convenience,' LOL.  SAIA scheduled the delivery for Friday Sep. 8 between the hours of 8 A.M. and 6 P.M.  At 3 P.M. the log still showed It was not loaded on the truck but was scheduled for delivery on Sept. 8.  I called SAIA who told me, "I'm sorry it was not loaded for some reason." Again, the same excuse from customer service. She told me I would have to reschedule.  They don't correct their errors, they make no attempt to correct their errors, and they want business?  I notified the shipper I'm returning the Aviary, I am not dealing with this company.  I will not be receiving any delivery from this irresponsible company and they can eat the shipping charges.  This type of business should be put out of business.