Complaint Review: Sales Resource Group

Our employer Raymond Handling Concepts based in Fremont, CA. contacted David Johnston, President of the Sales Resource Group to create a new sales compensation plan for the sales department. What we received was the worst, most inappropriate plan in the industry. As opposed to being motivated we feel we are being punished for the recent recession. The goals put forth are unachievable and will leave us with half of the income we would have made under our old compenation program. This man peddled us a bottle of poison that would only serve to satisfy a short term thinking accountant.

In addition to the compensation program Mr. Johnston sold our employer an ongoing software and consuliting service which is undependable and not responsive to our needs. Many of us had our passwords voided only to have "the box pop" online up saying "Your password has been reset, we have sent you an e-mail with your new password". An e-mail that never arrives.

Mr. Johnston does not only not know what is customary compensation for our industry in the area but is ignorant about pertinent things such California Labor Code requiring we are reimbursed for vehicle expenses. This is evident by the way our vehicle allowances disappeared in our new compensation package forced upon us in January of 2010.

Our recommendations for those considering the services of the Sales Resource Group do so only if you want your sales department:

Angry,deresssed, demotivated and forced into looking for work elsewhere.

This man clearly has no clue as to write a program that compensates sales forces for high dollar, capital purchases with long delivery times. This is evident by the way he set up the program to chart on a monthly basis when our product will not likely invoice for three months or more after the date of order. The plan he sells may work in Canada but most certainly will not on the West Coast of the United States.

The program was supposed to increase our motivation sell our prime product which during these times carries very low margins however we are only compensated on gross profit and on a monthly basis and with a very high "threshold" which is three times the amount our "salary" (as he words it) in actuality it is draw that we pay back three times the amount of our draw and receive commissions only on the amount above the salary. Uh...Mr. Johnston...it's real simple we are salespeople...we sell something we get paid something...easy isn't it? So we only go after high margin quick close items and pray we get enough volume to get any commission at all. Oh..and our high profit products...we get compensated on only 50% of the profit (if we make our "threshold" of course). Hey David, do you pay back your "salary"? This guy and this program is a joke.

Save your money and your salesforce folks.

UPDATE:

Our employer Raymond Handling Concepts based in Fremont, CA. contracted David Johnston, President of the Sales Resource Group to create a new sales compensation plan for the sales department. What we received was the worst, most inappropriate plan in the industry. As opposed to being motivated we feel we are being punished for the recent recession. The goals put forth are unachievable and will leave us with half of the income we would have made under our old compenation program. This man peddled us a bottle of poison that would only serve to satisfy a short term thinking accountant. In addition to the compensation program Mr. Johnston sold our employer an ongoing software and consulting service which is undependable and not responsive to our needs. Many of us had our passwords voided only to have "the box pop" online up saying "Your password has been reset, we have sent you an e-mail with your new password". An e-mail that never arrives. Mr. Johnston does not only not know what is customary compensation for our industry in the area but is ignorant about pertinent things such the California Labor Code requiring we are reimbursed for vehicle expenses. This is evident by the way our vehicle allowances disappeared in our new compensation package forced upon us in January of 2010. Our recommendations for those considering the services of the Sales Resource Group do so only if you want your sales department: Angry,deresssed, demotivated and forced into looking for work elsewhere. This man clearly has no clue as to write a program that compensates sales forces for high dollar, capital purchases with long delivery times. This is evident by the way he set up the program to chart on a monthly basis when our product will not likely invoice for three months or more after the date of order. The plan he sells may work in Canada but most certainly will not on the West Coast of the United States. The program was supposed to increase our motivation sell our prime product which during these times carries very low margins however we are only compensated on gross profit and on a monthly basis and with a very high "threshold" which is three times the amount our "salary" (as he words it) in actuality it is draw that we pay back three times the amount of our draw and receive commissions only on the amount above the salary. Uh...Mr. Johnston...it's real simple we are salespeople...we sell something we get paid something...easy isn't it? So now we only go after high margin quick close items and pray we get enough volume to get any commission at all. Oh..and on our highest profit producing products...we only get compensated on 50% of the profit (if we make our "threshold" of course). Hey David, do you pay back your "salary"? This guy and this program is a joke. Save your money and your salesforce folks this guy is huge waste of time and motivation killer.