Complaint Review: SalesForce

We attempted to use the SalesForce trial package prior to purchasing to figure out some specifics of how it would work with our currnt business., But we couldn't get it to work. 

Because we had used SalesForce before (and had even recommnded it to clients), we knew what was possible and were trying to get the program to do what we knew it was capable of.  The representatives told us that the issue was the limited nature of the trial. 

So in spite of the fact that the trial package didn't work, wie decided to purchase based on promised levels of performance if we just "upgraded" to an activated account.  We were assured repeatedly that the functions we were looking for would be there if we just upgraded.

So that ws probably mistake #1 on our part.  Mistake #2 was not recording every phone call.

We started attempting to get the program to work within two days after we upgraded.  And that's when the phone calls started.

We eventually took the dispute to our bank because the product sold was never delivered.  Fortunately we did have 28 pages of emails and other documentation of the problems surrounding this purchase.  So Bank of America investigated and refunded our money.

Now a collections person from SalesForce is emailing threats to send us to collection, attempting to force us to pay a debt we don't believe we owe for a product we have never received. 

It's bad enough that they wasted so much of my time attempting to get what is clearly a defective product to work.  Now they're wasting even more of my time with this collections harassment. 

DON'T LET THIS HAPPEN TO YOU!  If someone from SalesForce says their program will do something, make them show you before you give them a dime!