Complaint Review: Sallie Mae

I have never been late on a payment with Sallie Mae. They sent me a letter saying that I missed a payment, So I called and they sent my call to India and they didn't seem to understand, so i sent Sallie Mae all my payment stubs to prove I was making my payments on time and they would not take off the late fee!!

Then I seemed to realize what they were doing. I would make my payment and they were not posting it on my account until 26 days later so they could charge me a late fee. When I called to confront them about this they told me to send them proof, when I told them that I've already have done this they didn't do nothing to help me.

Mary
Macomb, Michigan
U.S.A.