Complaint Review: Salon 126 New Canaan

I have been living in New Canaan for 26 years and have been a devoted client of Hairquarters West.  I decided however while strolling downtown to give the new salon on Main Ave a try.  It is called Salon 126.  I walked in to get a feel for the place, it seemed nice and I called back later in the day to make an appointment with the owner, Ralph.  The experience was pretty bad, I couldn't make sense of any of the things he was talking about and I asked for a trim and ended up with a disconnected mess.  No one that worked there seemed to care about any of the clients and were more interested in gossiping amongst themselves.  How did these people end up with prime real estate in New Canaan?  First and last time I go anywhere but Hairquarters.