Complaint Review: SALSA BURGERS BURRITOS BEER

Wednesday 2oth May, I and one of my friend went to this restaurant in Florida Mall hoping that I will have a great new Latin food experience. This was my first visit to the restaurant. I had this coupon from the greater Orlando coupon book for buy one get one entree free. Before I ordered my food, I made sure with the waiter that if it is ok to use this coupon and he said yes. So my friend ordered for a draft beer and I ordered for water when we were waiting for our meals. It was a very very very long wait.We waited for over 45 minutes and I saw 4 or 5 other table came after us but they got their food before we got ours. We were on the clock and since we can't spend for hours for our meals we decided to leave. We left $3 for the beer which was the price for it. I felt like I was a victim of the discrimination. I think they did not treat me equally like other customers because I had this coupon. If they can't honor my coupon then they should not have published coupon with coupon book companies. That is a hypocritical behavior.
So before we left, we decided to let the General manager Craig Allen know our concern and he simply said he is sorry and to call him next time ahead of time and the next meal will be on him. All I wanted to hear is that my meal is coming. He could not offer me the meal that I ordered and which I was ready to pay instead he offered me free meal another day. What is that suppose to mean?????

Would not that be easier if he just apologized and said that your foods are coming to the table? He did not apologize and he did not ask me back to the restaurant.
It seems like he was aware of the whole situation and they treated me like that for having that coupon on purpose.

This is very hurtful. They should not be even in the business if they treat people like that. Matter of fact their action are against any healthy business policy.
They should not publish coupon that they can't honor.
First I thought that their restaurant was busy but it was not busy. Even the manager admitted that. It was on purpose and its very hurtful.

I just hope the management of the company fix these issues.

Shakil127
orlando, Florida
U.S.A.