Complaint Review: Salton - Maxim Toastmaster

I ordered 2 sets of the Ultrasonex Rechargerable Toothbrush & Flosser sets. These products are deffective. The first toothbrush broke off in my husband's mouth while he was brushing, he almost choked. The second toothbrush had a bad charging unit and the brush part also broke off. Thank GOD it did not happen while I was brushing. I called CS. They told me I had to return the whole kit. They sent me a different replacement, a far inferior one, one where the flosser is battery operated, no travel charger, none of the other items that they made me send back.

When I spoke with CS they said that they didn't have anything else to replace them with. They told me that all there inventory was being reworked. Gee I wonder why. When I complained about the replacement they said that under the warranty they are allowed to send you a compriable replacement. I tried to explain that rechargeable and battery operated were not compriable. They were rude and no help at all & told me that I would have to replace the rechargeable batteries anyway. So for all the money I spent on these kits, I now have a piece of junk replacement that I will have to spend more wasted money on to replace batteries amd I lose out on all the other items that were sent back from the kit. This company apparently doesn't care about the customers or thier products.

Patti
Staten Island, New York
U.S.A.