sammydress.com (aka Sammy Dress) Items never received after a long wait - company refuses to issue a full refund Internet
sammydress.com warns it may take over a month before your items arrive. No tracking information is provided. After a long wait the parcel never arrives. Their customer center takes their time asking pointless questions and at the end refuses to issue a full refund claiming they are entitled for a handling fee. Total ripoff.
2 Updates & Rebuttals
Late response, no resolution
#3Author of original report
Mon, April 18, 2016
I was surprised to get response more than a year after being ripped of by SammyDress.com
It suggests that I contact their customer service for a resolution. Again. I'm not wasting any more time on this. SammyDress, try to be honest with your current customers but count me out.
nancy
Bakersfield,California,
USA
Urgent refund and solution for your order from Sammydress.com
#3REBUTTAL Owner of company
Mon, April 18, 2016
Dear moose,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service