Sammydress.com Shipping overboard! Internet
My total bill came up to about $60, I paid for expedited shipping AND shipping insurance. I was expecting it to be sent out around the 31st of October. Instead, I get an email saying I need to confirm my shipping methods. I log into my account, they want $30 for DHL shipping or they said they can charge me a set amount and refund me what is left over. I don't quite understand why it would take a week for them to realize that shipping would be extra. Most companies realize this and have a calculation automatically in the checkout price.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent refund and solution for your order from Sammydress.com
#2REBUTTAL Owner of company
Mon, April 18, 2016
Dear Ldesch,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Unfortunately,we cannot find your order record in our system.In order to resolve this issue,please contact us in the link:sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service