SammyDress Lied about sizing on website; charged credit card in full and only received a partial order; now they want me to photo and merchandise and decided whether they will refund me a small amount. 9302 Pittsburgh Ave. Rancho Cucamonga, CA. 91730 Internet
Through the internet I order five blouses from Sammydress.com. I failed to check out their history prior to ordering.
On their website they indicate the sizing. I only picked tops that were available in different sizes. I normally take a large but I thought to be on safe side I would order an X-Large.
My credit card was charged in full almost immediately, however I only received a partial delivery on June 17th. I placed the order the first of June.
When I opened the small envelope that contained three tops I knew something was very wrong. The sizing was for tiny, tiny women or even perhaps children. Even though the tags all said X-Large the tops were no longer than a size 4. I could barely get my head through the opening let alone get the entire top on. I immediately called my credit card company to let them know that only a partial order was received and that I was scammed.
Through the company website I completed a complaint form and they issued me two different tickets - one for missing merchandise and the other for WRONG SIZE. Now they inform me that I must lay each top on the floor and photograph and measure and if their sales team deems fit they will issue me a return label however they will ONLY PARTIALLY CREDIT MY CARD. What. I have now read some pretty nasty reviews about this company all pertaining to the same issue. One person spent over $100.00 and they only credited her about $10.00.
This company needs to be shut down immediately. I will try to work with my credit card company under the fraud department because that what it has now become.
The package arrived from China and there is no address on the website but on one of their e-mails to be it states at the bottom that the Registered Names and Trademarks are the copyright of their respective owners with the following address and phone number:
9302 Pittsburgh Avenue, Rancho Cucamonga, CA 91730 - 909-581-9508. They indicate on each e-mail that do not reply to that e-mail address as it is not monitored.
2 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for the size isse
#3UPDATE Employee
Thu, January 21, 2016
Dear Candi.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you
resolve this problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
nancy
Bakersfield,California,
USA
Solution for The Refund Issue
#3REBUTTAL Owner of company
Fri, October 16, 2015
Dear Customer，
Thank you for your important feedback and for letting us about your experience with us.
As for the issue, we have already sent you an email for details, please kindly check and reply in time so that we can settle the issue ASAP.
You can contact us fer details:
please browse this link: http://www.sammydress.com/m-article-id-12.htm
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/