Sammydress Sammydress.com Order was never received and company will not return emails Los Angeles, California Internet
I placed an order on Dec 01, 2014. Today is Dec 19th, 2014 and I have yet to receive said order. I paid an extra fee for expedited shipping. I have tried to contact the company thru email but have not gotten a response. When I call the number listed on their website phone is busy. I have also tried to get a live agent on their site but when the chat window opens it keeps saying that all operators are busy at this time. My only option now is to contact my bank and do a charge back and see if I am able to recoup my money.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent refund and solution for your order from Sammydress.com
#2REBUTTAL Owner of company
Mon, April 18, 2016
Dear rjq,
Thank you for taking your time to write your review. We really appreciate the feedback.We wish to apologize for any inconvenience.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service