sammydress Sammydress.com took money no product bogus tracking Internet
I ordered multiple products to be worn in my sister's wedding. Order placed august 7th paid in full. Shipping was to take 7-25 days.
Over a month later I contacted them as no shipment has arrived and the tracking number they gave was invalid. They respond slowly.
I am told to wait longer. Call the post office. Then told to wait more. Given the run around. Told they won't refund that we have to split the loss. But I am the only one with loss.
Told they will reship if I pay 15$ again. Order was 23$. Refuse to refund.
I contact again. Told 15-45 days. Told to wait another week. Refuse to have manager contact. Still no product. No refund. well over a week since initial contact.
3 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent refund and solution for your order from Sammydress.com
#4REBUTTAL Owner of company
Mon, April 18, 2016
Dear KatRaventhorne,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Way too long
#4Author of original report
Sat, October 17, 2015
This is from over a year ago and you are just now responding? I don't have the information for the specific order but NO I never received the products or a refund
nancy
Bakersfield,California,
USA
Solution for The Refund Issue
#4REBUTTAL Owner of company
Fri, October 16, 2015
Dear Customer，
We're extremely grateful for your constructive feedback.
Let us start by apologizing personally for your experience. We really want to work with you to make this right
Have you received your items? How about the refund, have you receivd it?
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Sammydress Customer Service
http://www.sammydress.com/