Sammydress Sammydress is scam Internet
I paid 97.19$ on 11/28/2015 for some gifts for Christmas and I am still waiting for the order to be delivered.
The best order wasn't being processed for two weeks (but they took my money) until with my third ticket/email/complain I asked for refund. Immediately, they replied that the order was about to being shipped but two of the items weren't available (but they sold them anyway).
They gave me three different options to choose what to do but I could not even read all the reply that five minutes after the first reply they sent me another email. A package with the available items was being shipped. It was December 9th.
I asked for refund of the unshipped items. No reply.
Today (12/16/2015) I received an email from the carrier saying that the package is going to be delivered on December 21st. I actually paid more to get the package in 3-7 business days. I asked to give me back the extra money for the expedited shipping and also for the shipping cost of the two unshipped items.
I am still waiting a reply.
Moreover, if you try to call the customer service you only reach a automatic reply that close the call without the possibility to do anything.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution for the shipping issue.
#2UPDATE Employee
Thu, January 21, 2016
Dear Customer，
I want to start by apologizing unreservedly to you for what has happened; it is never our intention
to upset any customer.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure
the product's quality prior to shipment. The processing time varies depending on the specific product
with the average processing time approximately 4 business days; however, it can also be affected
by the item's stock status. If your order includes popular items experiencing stock availability issues,
the order can take between 5-10 business days to process.
Please kindly contact us by browsing:
this link: http://www.sammydress.com/m-article-id-12.htm
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP, is it acceptable?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/