SAMS CLUB ELMSFORD,NY CLUB#6674 SAM WEST INC. SAMS CLUB ELMSFORD,NY Internet
SAMS CLUB LOCATED IN ELMSFORD,NY
SAMS Club Complaint
by DELAROSA LAWNCARE
OWNER A. DELAROSA
On Wednesday 12/21-2011 at around 5pm I made a visit to my local Sam's Club to make a quick purchase. Well being that I had a " Business Plus membership" I wanted to use the plus rewards kiosk, The kiosk is not only malfunctioning has no paper for the printer. That has been an on-going problem never corrected.
After picking up my items which was only three articles, I noticed the check-out lines were backed into the isles, Three registers were closed...Now being the holiday week you would think management would have the common sense would have addressed this.... As I looked towards the membership counter where i could have paid being I had only three items... I noticed over 35 plus customers and only ONE person on the membership counter alone. Normally during peak times you can pay if you have four items at either the members desk or photo shop are. So I looked towards the photo shop area....There was only one patron ahead of me...."Great".. When I asked if I could pay for the three items, the
associate stated " Sorry but I'm alone here..." After I mentioned I had only three items...She again said " I cannot because I'm alone here" . Over an hour has passed and no check-out lines moving.
Even other patron's in the store were experiencing the nonsense of paying and simply leaving. Voicing my frustrations an associate asked what is wrong; I told her... " No customer should have to wait an hour to pay and get out. Further you should have an EXPRESS LINE for customers like me who have less than 8 items you have three registers closed....does that make sense?"After Threatening to close my relationship due to repeated issues at this location, The associate escorted me to a register...Then the cashier was going on a break, Again I was escorted again to now the members desk....Waiting another 15 minutes while another patron was going through an equally frustrated problem of checking out as well.
When NOW finally it was my turn to pay 90 min later, The cashier had no CASH in the till to ring me out. That was it..... I turned in my membership card told them after three strikes you lost a business customer left the items in the cart AND WALKED OUT. After a moment of reflection I walked back in not to get my card back...But to asked who the district manager was... Would you believe they had no clue who their district manager is..... Goes to show how truly messed up this location is. As of 05-22-2012, I have yet to be contacted by SAMS CLUB customer service....?
FYI They treat business customers like nothing. SAMS CLUB IS A TOTAL RIP OFF.
8 Updates & Rebuttals
DELAROSA LAWNCARE
BRONX,New York,
United States of America
SAMS CLUB ELMSFORD, NY
#9Author of original report
Sat, June 02, 2012
It's funny instead of supporting the concern & awareness you rather bash the issue. There is NO exaggeration to the growing pattern with Sams Club in it's entirety. The facts of my complaint are totally honest.
Perhaps if this were to happen to YOU....Then maybe a change of heart you would have. All I was doing was bringing awareness to a concern nothing more. If you have a problem with my views, then what can I say.... Such is life.
Flynrider
Phoenix,Arizona,
USA
Dubious
#9Consumer Comment
Thu, May 24, 2012
You went to a warehouse club in the Bronx four days before Christmas at 5PM? Did you seriously expect to get in and out just because you had a few items?
" Over an hour has passed and no check-out lines moving. "
Here's where you lost me. I can understand the frustration of battling Christmas crowds at a warehouse store, but the statement above has me wondering if maybe you haven't exaggerated your story just a bit (or maybe a lot).
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#9Consumer Suggestion
Wed, May 23, 2012
Get a business membership and shop between 9 and 10 in the morning. Then you don't have to deal with all the peons. Wait, you DO have a business membership. 4 days before Christmas, who would have thought they'd be busy?
DELAROSA LAWNCARE
BRONX,New York,
United States of America
SAMS CLUB ELMSFORD, NY
#9Author of original report
Wed, May 23, 2012
First off let me make this clear, This is not the first negative experience with Sams Club period. As a business member for over twenty plus years. I have seen a growing deterioration of customer service at Sams Club. Bottom line " They Don't Care" ...
What does it take for an establishment to finally understand "Enough is Enough"? Whether it's a Regular day, Holiday weekend it does not matter, No customer should have to spend an eternity in a check out line... Especially if you have only three items.. Bj's & Costco have way better service and they go out of their way to earn your business... Sams club should take notice and learn from the competition.
I'm not blowing things out of proportion but bringing awareness to a growing issue at this location. Trust me if this happened to you! Then you would see first hand the garbage I have to deal with. Don't take my word go there an see for yourself.
The Outlaw Josey Wales
Golden Meadow,United States of America
Bobby Bobby Bobby
#9Consumer Comment
Wed, May 23, 2012
I sure you can come up with a better response, slipping up lately, but then again Team Rebutt are always there to reply.
KIM
santee,California,
U.S.A.
queston?
#9Consumer Comment
Wed, May 23, 2012
Three check stands were closed. How many were open?
90 mins really.
Robert
Irvine,California,
U.S.A.
So..
#9Consumer Comment
Wed, May 23, 2012
You wanted to make a "quick" trip to a Warehouse store 5 days before Christmas during the same time people are getting off of work and heading home who are also wanting to make a trip to the store to pick up things for the Holidays. Sounds like the real issue is that they did not treat you special because you had only 3 items.
According to you they had 3 registers closed. So how many did they have open? I would guess that if they are like other typical warehouse stores they probably had around 20-30 open. Since according to you the lines did not move in that hour how much would those extra 3 registers help?
Over an hour has passed and no check-out lines moving.
- So you got into a line, and one hour later were in the exact same place. Aren't you exaggerating your story just a bit?
So I looked towards the photo shop area....There was only one patron ahead of me.
- Let's see there were lines everywhere, yet at the Photo Counter there was only 1 person? Perhaps the clerk was afraid that they would get bombarded with customers and wouldn't be able to do the things they need to do to get the photo orders out. Or perhaps this may be another exaggeration.
Again I was escorted again to now the members desk....Waiting another 15 minutes while another patron was going through an equally frustrated problem of checking out as well.
- Oh you mean the same desk that earlier had 35 customers in line and only one person?
The cashier had no CASH in the till to ring me out.
- So as busy as they are, you were the first person all day to want to use cash?
As of 05-22-2012, I have yet to be contacted by SAMS CLUB customer service....?
- Did you ask any one of them to have someone contact you? Did you ever take it upon yourself to call them later? Or did you just assume that turning in your card with no other information was a clue with as busy as they were that they should have picked up on that you wanted someone to contact you?
Look, I am not saying that having to wait that long is good, I am not saying that they shouldn't make every REASONABLE effort to check out the customers as quickly as possible. I am also not saying that if you have used the Photo Center before and it was truly empty of customers that they shouldn't have sent you away. However, at the same time you have to realize when you went. While it also seems that you are exaggerating your report a bit, if it was truly as bad as you say I would have left as well.
Larry
Phoenix,Arizona,
U.S.A.
Leave!
#9Consumer Suggestion
Wed, May 23, 2012
I have experienced similar problems with checking out at other stores. I refuse to stand in line for an unreasonable time to hand someone my money. My solution is to just place the merchandise on the floor and walk out the door. I have left grocery carts with frozen foods defrosting in the checkout lane. No way would I wait in line for 90 minutes for anything!
Even though they could not staff their cash registers, I will bet that there would have been no shortage of security if you tried to walk out with their merchandise without paying.