SAMSUNG AVOID SAMSUNG TV's Ridgefield, New Jersey
I was so happy with my Samsung 46inch LNT4669F LCD TV and what do you know after 16 months that joy turned to frustration and disappointment. The TV started to make clicking after turning on and the red light started blinking. At first it clicked a few times and then turned on but it steadily got worse and took longer to turn on until nothing. I purchased the TV from Abesofmaine.com and after a hard sell I purchased a 3 year extended warranty. I was so relieved when I found the paperwork and boy did I feel smart that I paid $200 extra. That feeling didnt last long as I went to the Repairtech website and saw nothing but I blank screen. Turns out they went belly up and a simple google search later I found hundreds of complaints for repairtech. I contacted Samsung and they offered nothing but I directions to a TV repair shop and $400 fix quote. Remember I paid $2250 for this TV 16 months ago. Then I googled my issue and found out this no isolated issue. Hundreds and maybe thousands of people with the same issue. see: http://techreport.com/forums/viewtopic.php?f=37&t=62360&st=0&sk=t&sd=a&start=120 Samsung continues to play dumb and wont admit to using cheap capacitors and should be ashamed of covering up this issue. I have three Samsung TVs and I will be switching back to Sony with futures purchases. The is one bright spot in this nightmare. AbesofMaine.com returned my warranty in full!! I only wish Samsung would step up and fix this problem (parts cost $2.00).
4 Updates & Rebuttals
DANinJAX
Jacksonville,USA
Frustrated
#5Author of original report
Tue, January 19, 2010
Hello Frustrated,
disgruntled former employee
Robinson,Texas,
United States of America
Frustrated as well
#5Consumer Comment
Tue, January 19, 2010
I also bought a Samsung 46" LCD television and like you stated about 16 to 18 months later I am having the same problem. I called the technical support hotline to find out that they only offer a 1 year warranty and was told that I am out of luck unless I purchased the extended warranty. When I asked the support person if this was a common problem she only repeated that there was nothing they could do unless I purchased the extended warranty. She then told me that she could have an authorized service technican contact me about the repair but did not have any other information other than a service order number. I then asked if I will need this order number with me at all times for a reference when they call and she repeated that this is your service order number. I understand that these people are reading a monitor, but for Lords sake improvise a little and make me feel as if I am talking to a human. I never did hear back from an authorized service technician, but was able to find one on my own and like you stated about $400 to replace a resistor or capicator or something small like that. For the price that these televisions are costing one would expect a little better life span than 18 months. I will never buy another product from Samsung knowingly anyway. I have been looking into Vizeo and this looks like the best product for the money. The owner is a former Sony employee and has taken a good deal of the technology to this company, but because of a non-compete clause from Sony he is forced to sell his brand at Wal-Mart and their affliates. Superior product for half of the price.
DANinJAX
Jacksonville,USA
Samsung
#5Author of original report
Tue, December 22, 2009
Hello Sir,
slc.munoz
USAI own 2 samsung Televisions.
#5Consumer Comment
Tue, December 22, 2009
Hello there!
I own a 42" Samsung 720P Plasma that I purchased about two years ago... and a 40" 1080P LCD that I purchased 4 months ago. They're running great and I believe that Samsung has the best picture quality out there. I used to sell televisions back in the day for Circuit City before they went out... I remember Samsung's having the best reliability rate but yes, just like any other brand out there... some will have their flaws or just be flat out defective. I wouldn't stray away from Samsung forever though, I believe the real complaint here is with the actual company you bought the warranty from. They failed to acknowledge you paid for a service that should cover your television. I'd probably buy into Best Buy next time and have a company that is well known backing you up instead of a smaller company.
Anyway, I agree with not having to purchase warranties... but they do back you up. I skipped out on the warranties on both my tv's so I'm keeping my fingers crossed. However, if my 42" craps out.. I'll admit it had a good run. Anyway, Samsung's are great televisions.