Complaint Review: Samsung

The GPS locator on my Samsung started malfunctioning recently. It could not lock on to my location no matter how long I waited and would only show me in a circle of about a half mile radius, without locking on any closer. I made sure that the location services were all on, and even tried navigating without locking on, but the GPS locator would trail my car by at least a mile making GPS Navigation with my Samsung pretty much worthless. I tried downloading two different GPS Navigation programs, still wouldn't work. Downloaded GPS toolbox, still wouldn't work.  I went to best buy and brought my phone along with receipt to speak to a Samsung rep who tried to fix it, wiped it, and then told me that I would have to send it in to Samsung. I phoned Samsung and navigated my way through the menu finally getting a rep. I started to describe my problem to the rep (sounded like an outsourced call center) when I was disconnected (I was calling from a land line).  I tried calling twice more and was disconnected each time before even navigating through the menu.  I was going to give up but gave it one more call the next day. This time I got through to a polite woman with a southern accent who listened to my problem and scheduled a repair. She told me that my phone was still covered under warranty, that it would take 2 days to ship, 5 days to repair, and then another 2 days to ship back.  It actually took about two weeks, and when I received the phone back, the GPS locator was still not working. I called customer service to inquire about my repair, where a woman told me that my phone wasn't under warranty.  I told her that I had the receipt and the repair statement stating "Warranty Status: Labor In Warranty, Parts in Warranty".  She transferred me to someone else who managed to get more in depth.  I was told that "LCD screen repairs are not covered under warranty".  I asked what in the world the GPS locator had to do with the LCD and the screen.  I was told that even though my GPS locator was covered under warranty, the small crack in the screen (less than 6 millimeters wide at the extreme right edge) was not covered and warranty. I told the rep that I did not request the screen to be repaired, only the GPS. The rep then told me it was their policy to repair the entire phone and that they would not do the GPS repair without me paying to fix the screen. I barely managed to keep my temper at this point and asked "So you're telling me that Samsung won't repair the GPS locator that is covered under warranty, which I requested to be repaired, without fixing the screen which is not covered under warranty, which I did not ask to be repaired?  Doesn't that sound a little ridiculous to you?"  Silence. Hesistation and then "I am not allowed to express my opinion on our policy".  I honestly think the rep agreed with me.  Asked to speak to a supervisor, got the same story. Needless to say, cutting my losses and never buying another Samsung product again.