Complaint Review: Samsung Protection Plus Consumer Program

I purchased an extended warranty after receiving several offers from Samsung Protection Plus. After a few months into the contract, I experienced issues with my Samsung tv. Samsung intiallly said there was no service available in my area, then transferred responsibility to Assurant Protection Service, or Federal Warranty Service Corporation.(same company). After three weeks of waiting for service and numerous calls, was told my contract was cancelled without cause and without my permission. My contract purchase price was refunded, but I told Assurant to keep my contract. They have denied, but cannot substantiate their reason for cancellation.

My contract only allows for three options: In-home repair, sending the unit off for repair, or replacement/refund of my television purchase price. No other options are available per my contract.

I will never purchase another extended warranty from Assurnat.