Complaint Review: Samsung Protection Plus

I purchased a 5 year protection plus extended warranty for my Samsung Oven once the manufacturer warranty expired. The warranty is good through March 2012. In May, I called the warranty service to advise of a malfunction (the top of the dual oven turns onto high heat any time the lower oven or warming drawer are used - a definite fire hazard). Since then I have had over 20 calls with Samsung and been given the run around. First they agreed to send someone to fix it, but only if I paid. When I pushed back that I had a warranty, they said they would re-submit my ticket. Then I was told no one would fix the oven under the extended warranty so they would search for someone out of the area. Mind you I live in the Philadelphia area so it should not be difficult to find a repair person. After this call, I was then told no one would fix my oven because it is out of warranty, which is incorrect because again I have the extended warranty until March 2012 (as noted on my contract). I was eventually told after yet another phone call that a member of a different branch of the warranty department would call me to discuss a monetary reimbursement because they couldn't fix my oven in my area. No one has called. I called the warranty department back and they merely told me they would "resubmit" my request, meaning this whole process will likely start again. Nearly one month and hundreds of my hours on calls later, there is still no resolution. What is worse is the customer service refuses to give you a direct contact so every time you call there is a new person who explains a step was missed, they don't know why, yadda yadda yadda, and the cycle continues.

The protection plus warranty is a scam. If your appliance breaks, they have no intention of fixing it. Instead they'll give you the run around until you give up, which I wil not be doing. Rather, if this isn't resolved shortly, there is a law that provides for breach of warranty claims in these events and I plan to follow through.