Complaint Review: Samsung Protection Plus

I received a Samsung Galaxy S7 for a gift last year.  Due to the value of the gift, I immediately insured it.  My previous cell phones had been purchased from Walmart along with their protection plan.  In all of the years dealing with Walmart, I never once had an issue.  I attempted to research various protection plans and decided on Samsung Protection Plus.  This was the biggest mistake of my life.  Within the last few days I have spoken with approximately 10 representatives.  When I would ask to speak with a manager, I would be transferred to various other people.

Long story short, I explained to the representative that I did not want a refurbished phone.  She explained that she would make a note for the warehouse prior to taking my deductible.  Guess what I received...a refurbished phone with no sim card key.  I was advised a sim card key is an accessory.  The last representative James ID# 3370001 advised he would reimburse my deductible, however, I could not make another claim.  His is the problem.  The refurbished phone is warrantied for 90 days instead of the 2 year warranty I paid for.  I thought I was getting a reputable policy with a reputable company, however, not true.  Do not use this company.  My first and last Samsung phone.