Complaint Review: SAMSUNG REPAIR CENTERRSI

SAMSUNG REPAIR CENTER,RSI Glitch in software update turns into Liquid damaged on PBA components Plano Texas

Ticket Number
current status
service requested date		customer's unit received date
expected repair date		completed date
ship date		tracking no. (to samsung)	1Z6VF6378792854541
carrier name		tracking no. (from samsung)
message from samsung	10/16/2013//14:36:14//0001773863//Telephone//ASC 10/16/2013 1:35 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER 10/16/2013//14:36:12//0001773863//Telephone//ASC Liquid damaged on PBA components 10/16/2013//14:30:24//0001773863//Telephone//ASC 10/16/2013 1:30 PM-Pablo Garcia: The Unit did not pass Quality Assurance Check. 10/15/2013//12:59:26//0001773863//Telephone//ASC 10/15/2013 11:58 AM-Pablo Garcia: The unit has left the technician. SOLUTION: Replaced Component - S/W Updated 10/10/2013//15:07:57//0001773863//Telephone//ASC 10/10/2013 2:07 PM-Eliud Gonzalez: Accessory: BATTERY,BATTERY COVER,SIM CARD 10/10/2013//15:07:57//0001773863//Telephone//ASC 10/10/2013 2:07 PM-Eliud Gonzalez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

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