Complaint Review: Samsung

I bought a Samsung TV from Sam's Club and sent in the $50 Google Play rebate credit along with all of the needed documentaion on March 29, 2018. They came back with "the model number is not qualified for the rebate."  I called and wrote multiple times and they finally said the model does qualify. (I sent them a picture of the box that showed the rebate listed right on the front panel.) 

After allowing the model number, they told me that I had 10 days to send them the picture of the serial number from the back of the tv. I had sent them this on March 29. 

Samsung finally changed the status to "registration accepted" on May 2, 2018. They are supposed to sent the Google Play rebate within two weeks. I checked with them today, July 1, and was told that they are still looking into it and that they have a large backlog of rebates to process..

I believe that Samsung has no intention of paying this rebate. I will update this if they do.