Complaint Review: Samsung

I am extremely disappointed in Samsung's customer service. I have been a Samsung customer since the Galaxy II and always recommended products to others.

I recently traded in my Galaxy S7 to take advantage of the $300 credit towards a new Galaxy S8 and sent my phone in only to be told it did not meet the qualifications of "basic wear and tear" due to the indicator sticker showing it had been in water. This phone was meticulously cared for and in a case with screen protector it's whole life. The phone may have been in water...because it's WATERPROOF. This was the reason I upgraded from the S6 to the S7. Not taking the trade it because of this would be like not taking a vehicle on trade-in because the brakes had been used. This was a advertised feature of the phone and the phone worked flawlessly. I have called customer service on multiple occasions and been told that my claim was reviewed and denied and have refused to allow me to speak with a supervisor. The terms and conditions do not make any mention of the LDI being a disqualifying condition on waterproof phones. Had it said this, I would have kept the phone and sold it locally or traded it in to T-Mobile. This is a disgrace to the product Samsung produces and will be my last Samsung purchase if not remedied.

As a part of the trade in agreement they state the phone will not be returned.  They will resell this phone and reap the benefits of scamming their loyal customers.