Complaint Review: Samsung

Recently bought a Samsung washer. Paid for new hoses and install. After less than 2 weeks It began to leak. Called customer service and come to find out the new hoses I paid for were never installed. New problem.

Washer now seems to turn on like normal however, no water comes into the machine. Called a plumber and he tells me problem is the washer. After hours on the phone getting the run around they tell me first available service date is almost 2 weeks away. Again, more phone calls and finally they can be here in 5 days.

Gentlemen shows up today to work on washer and tells me he can't because he needs access to the back of the machine and the way my washer and dryer are placed he cannot do that. His boss calls me to say they have to reschedule when they can have a second person. I told him I will help him. "No that is not possible".

In the end I unhook and move the dryer myself as the guy stands and watches me. Prior to me doing this I ask his boss that before I move It I he sure It can be fixed. "Absolutely he has already diagnosed It". Well, guess what - doesn't have the parts and they need to be ordered.

2-3 business days then I can be rescheduled. Again, called Samsung customer service. If the service company cannot repair It I am entitled to a replacement after 15 days. At that point I of course can call back and they have 11 days to replace.

My time, inconvenience, cost of repeatedly going to the Laundromat are my problem. My favorite line was they are compromising and giving me a new washer if mine cannot be repaired!!! Terrible customer service!