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  • Report:  #1508338

Complaint Review: Samsung

Samsung sold me wrong television and will not accept responsibility

  • Reported By:
    Tom — Naples Florida United States
  • Submitted:
    Mon, May 24, 2021
  • Updated:
    Tue, May 25, 2021

In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel.  The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel.

(I have a copy of his email))  

The baseball season did not start until April so I could not test it out ahead of time. Turns out it’s not compatible, the Samsung salesperson was wrong! Now it's over the return period.  I contacted Samsung and was told there's nothing they can do.  I would not of purchased the television if I knew it was not compatible.  Now I have a TV that is useless to me.

 





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