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  • Report:  #496920

Complaint Review: SamsungElectronics America Inc

SamsungElectronics America Inc Samsung Samsung appliances Samsung products are inherently defective....MANY MANY complaints posted online re: refrigerators continuously failing NUMEROUS TIMES. Samsung REFUSES to recall & service is OUTRAGEOUSLY poor. NOVER Mt Arlington, New Jersey

  • Reported By:
    Ric — Phoenix Arizona USA
  • Submitted:
    Fri, September 18, 2009
  • Updated:
    Fri, September 18, 2009
  • SamsungElectronics America Inc
    400 Valley Road Suite 201
    Mt Arlington, New Jersey
    United States of America
  • Phone:
    8007267864
  • Category:

Samsung appliances are inherently defective  AND THEY KNOW IT.  Online research has shown MANY MANY complaints about how the (specifically refrigerators) break down NUMEROUS times.  IF repaired, there'll be ANOTHER repair needed shortly.

Specifically, side by side refrigerators  RS models historically "randomly" change temperature settings in freezer & refrigerator sides... ie. today my refrigerator is 72 degrees....nice if I want to WARM my food.  Appliance repair companies in Arizona are even hesitant or REFUSE to service Samsung since their service support is horrible & obtaining parts from elsewhere in the country is way too time consuming....Even the support to repair technicians is outrageously poor  it's like a game  Let's try THIS or Let's try that....They have had SOOOOOO MANY of the SAME problems over & over again...

Samsung is refusing to RECALL their refrigerators  even after YEARS of numerous complaints & the same problems over & over again.

This company needs to be shut down, fined, or sued OR ALL THREE.  We don't need Samsung in America.  Honesty, integrity, & legitimate service are quality attributes....of which Samsung DOES NOT have.

NEVER NEVER NEVER buy Samsung......it'll only be a long drawn out nightmare of unresolved problem after problem.

Ric
Phoenix AZ  USA

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