Samuels Jewelers Fake certification for poor quality diamonds Citrus Heights California
I bought a custom made Necklace and Ear ring set from Samuel Jewelers at Sunrise mall, Citrus Heights, California on 8/20/2011. We paid for the set 5.52ct and 1.35ct in total 49 diamonds in the quality of D-F color, and IF clarity.
When I asked for a valid certification from a Licensed Gemologist, I got a certification by Samuel Jewelers and they assured me that the same is equivalent and good enough as the licensed certification. Please refer the above attachments.
When I went for the same store to re-design the set by last week, they gave me an estimation and stated that the diamonds are not D-F color or IF clarity either. And they were wondering to see their certification once I showed it to them. And even the other gemologists confirmed that these are not D-F/IF quality.
1 Updates & Rebuttals
Samuels Jewelers
California,Citrus Heights
FULL REFUND GIVEN
#2UPDATE Employee ..inside information
Mon, June 01, 2015
While we are pleased to note that this issue has been resolved for this customer, we are sincerely apologetic that resolution from customer service was needed. It is our company policy to strive to provide the highest level of service to each and every customer, and in this circumstance, we failed to initially do so. We will certainly take action to ensure this type of issue does not occur for any future consumers.
In order to ensure that everyone’s experience is as pleasant as possible, we have a team of sales associates, store managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale.
If you would like to share your experience or have any questions or comments, please feel free to contact our customer service department at 1-877-726-8357 Monday through Friday, 8:00am to 5:00pm. Thank you.