San Diego Dodge ripoff. crooks, liars, false information given, want nothing but your $ at no cost, discrimanatory National City California
On Dec.24,03(X-mas Eve) my husband went down to pay for our leased truck of not even a year old off and retain ownership. The sales manager said that he couldn't help him, to talk to the bank but wanted to sell him a new truck.
Dec.26,03 my husband goes down again to the dealership wants to know what the price is for an exact model of the truck we wanted to purchase, the sales manager said he didn't know and to talk to
finance dept.
My husband sceduled an appointment for the 29th to hopefully finalize the payoff amount and pay for our truck. My husband comes home and says the appointment was cancelled becuase finance couldn't make deal without sales manager. What deal was there to make -Chrysler Financial the bank clearly states the payoff amount by phone and computer.
Now on Dec.30,03 we both go down there and get told the lady we were to speak was late, not in- basically they made no sense. We get sent to someone else. We weren't helped either, it seemed like they didn't want our cash. After waiting for almost 2 hours. The individual from finance, not professional in any way brings us a scratch piece of paper with this outrageous price on it.
The price SD Dodge wanted was $37,893.25 with taxes. The bank's TRUE amount was $33,618.42 with taxes. When I asked where did they get that wrong amount, The individual responded while looking back to either co-workers or supervisors, that's what their given me. Who? I asked, Call Chrysler Financial and look up the information, they refused.
Plus we get told, what are you going to to. Nothing we said, your not getting our money and we left. Apparently, since it was during Xmas time they were out to get some money-crooks.I filed a compliant to Chrysler Financial regarding SD Dodge and the Better BB. Still dealing with this and it's already February. Plus, I'm a third time customer . I wonder if I got ripped off the past two cars? Bad customer service in general! I left a message to the owner of SD Dodge, no call has been returned.
Vanessa
San Diego, California
U.S.A.
1 Updates & Rebuttals
Mike
Radford,Virginia,
U.S.A.
You're confused. Everyone's confused. Just talk to the bank.
#2Consumer Suggestion
Sat, February 14, 2004
In the new car business, once a deal is done, the dealer never has anything to do with your payments. They always "sell the loan" to a bank or finance company. In this case, the bank is owned by Chrysler, but it is not part of your local dealer. Even though it's a lease, the bank paid the dealer the full price of the truck soon after you took it. To the dealer, it's just as if you had bought it instead of leased it. He has no financial interest in your truck any more. It's been paid for; they took the money (after skimming off ill-gotten profit) and used it to buy another truck from the factory to sell or lease to the next guy.
If you were to keep the truck until the end of the lease and then return it to the dealer, the dealer then has to pay the bank a pre-determined amount. He's willing to do that because he's confident he can sell the used truck for more than that amount. (If the truck isn't in showroom ready condition when you return it, they'll come after you for more money. This is the great pitfall in leasing, besides it just generally not being a good deal overall). If you'd rather keep the truck forever, the bank is usually willing to accomodate that, for the right price.
So now, whether you keep the truck or not is between you and Chrysler Financial. If you ask Chrysler Financial how much they want to pay off the truck (sounds like it's $33,000 and change) and send them that amount, then they will send you the title and your truck will be all paid for-- completely in your name.
Meanwhile, you seem to have given the dealer the impression you want to buy a new truck. Maybe they think you want to have two trucks or you want to have a brand new one instead of the one you have. If you just ask a dealer "What's the price of a new truck like this one?" they're going to quote a high number like the full sticker price and then some, figuring you're ready to pay anything, or counter-offer a lower price. It seems they aren't playing the car dealer rip-off shuffle very well. They've let two very confused people with apparent access to a large sum of money just drift in and out the door several times without buying anything.
At this point, it sounds like the dealer doesn't know what to do with you any more. If you want to pay off and keep the truck you have, which is what I assume is the situation, you don't need them at all. Get an updated payoff quote from Chrysler Financial and ask them where to send the money.