Complaint Review: San Regis Apartments - Riverstone Properties

This place used to be clean with nice people. No drama a year ago. We've been here for years and this past year has been HELL! Management doesn't care. BEWARE! Do NOT move here! You will regret it!

There are roaches everywhere, prostitues in and outside the building (just drive around a few times a nights and you will be sure to see them on the h*o stroll on Sepulveda Blvd and behind the building.

Gangs, crime, drugs, people's cars and apartments broken into, laptops stolen, valuables gone! We have been lucky so far and thus we are moving. This place claims to be a LUXURY building.

Don't let the pool, tiny gym, tennis and basketball courts fool you. Gym is usually hot. Most of the management staff is racist against blacks. Air conditioning in the entire building is such old technology (swamp coolers) that it NEVER works.

Overpriced rent for the type of filthy place this is. Totally not worth it. They will beg you to stay if you decide to go. Water, trash, sewer bill is HIGH! Doubled in just a year.

Elevators don't work more than half the time. Not a security building. Almost all the gates (besides for parking lot) are broken. Front gate to building is chained open. Anyone who wants to can come and go.

Night security gaurd only (not day). Management won't hire enough security (4 huge buildings in complex). Impossible for 1 guys to gaurd and watch over such a massive property.

They will lie about pool being heated. It is NOT heated. Super cold even on hot summer days. Hot tub broken several times a year. Many a night that the lights in the pool are not on. Very dangerous if you have kids.

Speaking of kids, there are A LOT of them. Ages range from little ones to teenagers. Kids (especially teens) run around causing havoc throughout building. Yelling and screaming. Management does nothing.

DO NOT leave doors unlocked. People walking around hallways day and night testing door knobs to try and get into apartments.

Empty apartments are left unlocked for homeless people to come enjoy a free roof over their heads.

Jess Treat is the property manager. Extremely unprofessional. She thinks that talking to residents as if they are below her is part of her job. Name-calling is extremely immature and unnecessary. Nothing was said to bring this out. She doesn't like black people.

Corporate headquarters don't seem to be doing anything about it either. Not only does management in building give you the runaround and blow you off when you need anything, so does corporate. I am still waiting for their response, months later.

Section 8 and assisted living accepted. People coming here from shelters and prison. No background checks.

Very unhappy here. Very stressed out. Counting the days. Displeased, disrespected, discouraged. What a shame for such a pretty place. It HAD potential. I don't see it getting any better like it used to be. It's simply DISGUSTING.

If you still decide to move here, prepare yourself for a miserable stay. It's awful.

anonymous
Van Nuys, California
U.S.A.