Sander's Jewelers is a ripoff fraud; Pasadena, Maryland
Sander's Jewelers; fraudulently sold jewerly / returned bad product / no credit / threatened us with harrassment because we wanted the money or the jewlery .....
12/1/96 While visiting an ill relative in Maryland, my new husband (home from Japan on emergency leave from the Marine Corps due to his mother's stroke) purchased 2 platinum rings, one with 7 daimonds, from the Annapolis Harbour Center store (no longer in business)the diamond ring to be my Christmas Gift.
The sales clerk told us that the platinum was the most scratch-free metal and that if we had any problems we could always return it by mail to the store for repair or replacement.
On 12/25/96 I opened my new ring, it had a chip missing under one of the diamonds and the sizing left the ring squared off and uncomfortable to wear.
The first day the store was opened after the holiday I phoned to say I was upset that the ring was in such awful condition. The sales clerk said to please wait until mid-Jaunuary to return the ring for repairs due to mail theft during the holiday mail season.
I returned the ring by Express mail on 1/13/97 for a fee of $10.75.
On 1/29/97 I received the same ring back with no corrections, no repairs. I phoned to ask why it hadn't been repaired and was told that it had been repaired.
On 1/30/97 I returned the ring a second time with a letter explaining that we had lost confience in the company and no longer wanted to do business with them and to credit our charge account.
On April 3, 1997 Mr. Larry Sanders sent me a latter saying that sales person wqas no longer with the comapny and that the receipt clearly showed that we could only get a store credit if returned after ten days....Maryland State consumer law says that all storee policies are null and void if the returned item was returned because of a defect which IT WAS!
On April 9, 1997 Mrs. Needham of Credit Card Sevices, US Bank of Oregon sent me a letter and asked me to call her regarding our account. i told her i would pay for the one ring but that the diamond ring had been returned and showed her the receipt.
On April 14, 1997 I received another letter saying that I was responsible for the bill because of the statement on the receipt (which by Maryland State Law was now null and void) The understood that we would not be paying them and told us they wrote off the debt.
Sept 1998 I went to a jeweler to have my husband's platinum ring (paid $775 for it) The appraisal came back at $75!!!!! CROOKS!
On 12/1/99 We discovered that US Bank of Oregon SOLD the debt to some other company (FBS SERVICES), we faxed them the info and our statement that we would not pay for something we did not own and to please take us to court. They said they would write it off.
In May 2001, we were in the last days of Escrow on our home when the lender found several credit hits (all pertaining to this ring). It became clear that a 3rd company Triadvantage Services had aquired the debt. It became a "condition of purchase" that we had to pay for this ring before our loan would fund...we were forced to pay for the ring that we did not own.
On 6/3/02 I faxed a letter to our Triadvantage representative (nice man for a credit guy) he reduced the debt to 25% of the money due because he saw that we needed to close escrow AND that Sanders were crooks!
9/8/01 After we moved, unpacked and were settled in, I wrote to Sanders asking for my ring since the debt had been paid. I thought a crappy ring paid in full was better than nothing PAID IN FULL!
9/15/01 I received a VERY NASTY letter from Mr. Sanders in which I was informed (for the fisrt time) that they scraped the ring and a credit of $770. was issued (not to me or the credit card) company) but as a store credit in a State in whcih I do not live, with NO notice.
So, this company was paid $4,016.25 by US Bank of Oregon in 1996, $770.00 in scrap metal money in 1997, they still had the 7 diamonds and all I got was a lousey $75 men's platinum ring, but if we sent them an ADDITIONAL $2,280. we could still do business....
1/4/02 After things calmed down from Sept 11th and Christmas was over, I wrote to Mr. Sanders again and faxed it to him, clarifying some misinformation in his letter and further requesting either a refund the amount paid through escrow or the ring.
On Jan 15, 2002 I received a VERY NASTY letter from Mr. Sanders claiming I was aware of a some cheap store credit and that my writing skills were less than adequate for his taste. That his was tiring of me and my problems and that if I write again he would consider it harassment of him.
What a cheap un-American unprofessional thing to do to a nice Marine Corps Family!
Christy
Valley Center, California
1 Updates & Rebuttals
Larry Sanders-President
Pasadena,Maryland,
U.S.A.
Not Completely true!
#2REBUTTAL Owner of company
Sat, August 16, 2003
It is true that the rings were purchased from Sanders Jewelers AKA Annapolis Harbor Jewelers, however some of the other facts stated are not true. It is a known fact that 98% of ALL metals scratch. Platinum however durable is a malable metal and the extentsive scratches are called a patina. Platinum is one of the purest and finest metals used in jewelry especially bridal jewelry.
For more platinum information go to www.PGI.com or org.
We offered a replacement ring and the customer refused the replacement. As for the person who sold the rings to the Husband, she was let go and is working for Time Piece Jewelers in Edgewater, Bowie or Laplata, Maryland. In addition the ring was sent to the manufacture of the ring and they responded with a letter stating the ring was severally abused by the consumer and the shape of the ring was due to the finger size of the wearer.
As for the allegations of abusing the fine men and women of the US military, both my brother and father served our country and my brother continues serving as a commander of the Washington DC Sea Cadets.
In the case of the husbands wedding ring. I would like to know who did the appraisal. If you can buy mens Platinum wedding rings for $75.00 I know several hundred jeweler that would like to buy some.
As for the store merchandise credit issued under the buyer's name as per our policy clearly imprinted on the receipt and accepted by the buyer with his signature, clearly states that a store credit will be issued for all merchandise returned to the store and according to MD law are good for one (1) year. The store closed in 1997 when my parents retired. The store that is on the top of the complaint is not the store the purchase was made and had no connection other than the name. I was trying my best to satisfy Ms. Bensch, however, she was not willing to cooperate and it seemed that is was more of buyer's remorse than a quality issue.
As for the Quote nasty letter. I must admit that I was tired myself of the phone calls, letters, faxes etc. by a person to whom was unreasonable. I think that everyone has a threshold for people that think that they are always in the right and that everyone else is wrong and that everone is out to get them. It is a facts that people will only hear or listen to what they think is important and tend to misunderstand what is actually being said. It's like the third or fourth time a joke is told the whole punch line changes.
It is our best intentions to sell and service the finest name brands in the jewelry industry and I believe that when people buy anything they should understand what they are purchasing and to never be afraid of asking for more information or getting written information from the sales person , store or organizations that can help.
Respectfully submitted,
Sanders Jewelers
4151 Mountain Road
Pasadena, MD 21122