Sandia Products Sandia Plastics, Mercury Floor Machines, Inc, Ultimate Solutions,Inc SANDIA PRODUCTS WILL NOT HONOR WARRANTY Huntington Beach CA
I purchased a carpet extractor/cleaning machine from this company. A 12 Gallon Sniper with heat. I Thought I was getting a top of the line peice of equiptment and from company that would stand behind its products. BOY WAS I WRONG!
After less than a year a major part failed in the machine. At first they say "It should be under warranty" However, Garry Bocian, Director of Operations, now refuses to stand behind thier equiptment or honor their warranty.
So now I'm out around $5000 since the machine is completley non functional.
Instead of doing the right thing and honoring the warranty for their defective equiptment, they seem to prefer to blame thier customers and make them pay for their bad manufacturing process and generally faulty equiptment.
DO THE RIGHT THING GARY. Take care of your customers!