Complaint Review: Sandy's Dry Cleaning

I met Sandy in the hall of my new office building and inquired about his services.  I brought him into my office, introduced him to the 40+ employees we have and genuinely wanted to help the old man out.  The first garment I brought him was a blazer with stains on the elbow.  He did a fantastic job, so I brought him a bunch of Linen items after a vacation. He picked them up on Thursday and dropped them off on Monday, all was good, I thought.  One week later, I opened my package to wear a shirt, and the first one was NOT my shirt.  I was also missing at least one shirt of my own.  

The next day I called him to explain my issue, and was immediately rebutted by Sandy saying, “I’ve been doing this 25 years, I don’t make mistakes, I unpack and label each garment myself, You must be mistaken.”  Taken back by this I responded by saying, “I wouldn’t be calling you if I didn’t have someone else’s shirt.”  Again he raised his voice to nearly a scream, defending his actions and lifetime in the business.  At which point, I hung up the phone, knowing that arguing would do NO good.  I would just wait till the next day when he makes his regular visit to my office.

He usually comes by around 3:00pm, but on this day he never showed up. I waited to 5:00pm.  Mind you he hasn’t missed a Monday or Thursday pick/drop-off since I welcomed him into our business.  The following day(Friday) I called him numerous times.  Some calls he sent to voicemail and others he let ring till voicemail picked up.  After the 5th call, he answered.  I asked him was this really how he does business?  His response was, He didn’t have time for irrelevant S*** like this, and continued to berate me, accusing me of not knowing what cloths I own or that someone must have slipped there shirt in my back.

I’ve disputed the CC charge and filed a small claims suit against him, just out of principle. Please stay far far away from this loser!