Sanp Illusions Jack Moyer Ordered a Snake Basket Illusion with a promised Delivery by Oct. 1, 2011 and no delivery. Will not respond to any of my emails, phone messages. Internet
I ordered a Snake Basket as part of their 50% off Sale on September 14th, 2011. The website clearly stated the item was in stock and ready to ship. I wired them the money and was told they received it and the item would be shipped. I asked them to send me a tracking number for the shipment. I was then sent an email stating that they did not have it in stock and it would take two weeks. I asked for a refund and no reponse. I finally asked if they could guarantee me shipping by 10/1/11 and was told yes they would. I never received any tracking info. I have emailed them everyday and called and left messages and no response.
I have been researching various forums and this seems to be a pattern of Snap Illusions and Mr. Moyer. I wouldn't be so upset if there would be some communication, but simply ignoring your customers emails is poor customer service especially after you have promised a delivery date.
I have talked with an attorney and am considering a civil suit as well as filing a criminal complaint for internet fraud and theft.
If anyone else is interested in a possible class action suit, or if anyone else knows of one already in motion, please let me know.
This type of business practice and company is a bad thing for the magic community as a whole.