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  • Report:  #1483796

Complaint Review: Santa Monica Wireless

Santa Monica Wireless SM Wireless Sold me a blacklisted phone CA

  • Reported By:
    diana — 35824 United States
  • Submitted:
    Wed, August 21, 2019
  • Updated:
    Wed, August 21, 2019

I purchased this phone for my mother on February 21, 2019 via Ebay and using PayPal to complete the transaction. The phone was listed as New/Other, meaning that the box had been opened. Last week, I was told that the phone has been listed as Lost/Stolen when I attempted to add minutes/data to my mother's phone.

I contacted the seller (Santa Monica Wireless) and the representative responded that they would contact Verizon and Page Plus to find out what is going on. However, no one has responded to my emails asking for an update. I contacted Page Plus again yesterday and I was told that the phone is still listed as lost/stolen. I went to a few websites and learned the the IMEI is also showing that it is blacklisted.

I purchased the phone for $487.95 and this is a very expensive scam that I got myself and my mother into. I received a faulty phone that was stolen by some other innocent party and this company is still continuing to sell who knows how many stolen merchandise. I will happily send whatever information you need, including the conversations between Page Plus and I (they sent the conversation) and the sites where the IMEI has been listed as blacklisted.In addition to the $487.95 I was robbed. 

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