Complaint Review: Yahoo! Search Marketing

Yahoo! You lied to me about when I would receive my refund. You told me several times by email, that I would receive my refund with-in 2 to 3 business days. It has now been 9 business days, and yet, I do not see a refund posted in my bank account. I do my banking on the internet, so don't feed me that crap "that my request is being processed or I will see it on my next statement" (in two weeks)to gain more interest on the money that belongs to me. Here, I thought you people where repeatable in your business practices. I guess I was wrong! Folks, I would not patronize Yahoo with their sleazy pro misses that they don't want to keep! Here is a running transcritpt of my request for a refund so you can see for yourself.

[START OF EMAIL STRING]

From: ""Yahoo! Search Marketing""

Subject: Re: Case #145490594
Date: Mon, 12 Feb 2007 08:11:49 -0800 (PST)

Feb 12 2007 08:10 PT

Hello Larry,

Thank you for your prompt response; we have completed the paperwork to have a $552.97 refund issued to your MasterCard ending in ****** Please allow two to three business days for the remainder of the process to be
completed. The refund should be reflected on your next credit card statement. Thank you for your patience during this process.

Please do not hesitate to contact us if we can be of any further assistance.

Sincerely,

Sarah Hopkins
Customer Solutions
Yahoo! Search Marketing

------------Original Message---------------
Hello Sarah,

I am requesting a refund of $552.97, to be credited to my Debit card account. I have taken into account the $5 and $25 that is non refundable. Yahoo Search Marketing is not working out for me. I have chosen another venue to gain exposure. Your quick response to my refund will be appreciated.

Sincerely,

Larry

wrote:
Jan 15 2007 16:04 PT

Hello Larry,

Thank you for your call today; per our conversation, in order to issue a refund to your credit card, we must have your request in writing. Please reply directly to this message (without changing the address or
subject headers) with your written request for a refund. Once we receive it, we will submit your request. After it is submitted, the process should take 2-3 business days.

Please do not hesitate to contact us if we can be of any further assistance.

Sincerely,

Sarah Hopkins
Customer Solutions
Yahoo! Search Marketing

[END OF EMAIL STRING]

OKAY, It is a known fact that you LIED to me. NOW, the question is, HOW do you plan on making it right with me? For starters, how about adding 15% to my refund of $82.94 to compensate me of earned interest and frustration of working with your LIES. Or do you feel comfortable in being known as a thief of your customer's money? What do you want me to up-date my report with?

Larry

Larry
Portland, Oregon
U.S.A.