Sass N Frass Marissa Jones WARNING SHADY DEALINGS AND BAD CUSTOMER SERVICE Returned merchandise for a refund and refuses to refund my money Angier North Carolina
My daughter purchased some items from a direct sales person that pressured her into the sale Invoice #2227. The sale was made via paypal and my bank account on August 18, 2014. when I received the the items on August 28, 2014 and asked my daughter about it and it was determined that we would return the items for a refund as she did not have permission to get them. I contacted the Representative Casie on several occassions to ask her what I should do. I had no luck getting ahold of her. After several attempts to contact the DS representative I decided to call the company. Meanwhile I asked the post office what I should do. they said since I did not open the package, they could mark it for return. On September 15, 2014 I took it back to the post office for return. Mariame at the Aransas Pass Post office assisted me in this matter. The box was marked for return and returned to Sass N Frass. On September 26, 2014 the box arrived at Sass N Frass. I gave them a few days and started to try and contact via phone with the information. I left messages twice, once on October 3, and once on October 2, 2014 that I had returned the package and would like a refund. After not hearing anything for awhile I decided to try and get ahold of them personally, again. I logged into my account and found and "email". I was never forwarded to a real person and the entire transaction from there on was done via email. I continued to call with no call returns. the following is a copy of how I have been treated:
3rd Oct 2014 @ 10:00 PM
Your order was shipped and returned to us this past week marked " Unable to Forward" . Please email us your current address so that we may resend you order.
Thank you.
27th Oct 2014 @ 12:28 PM
I would like a refund for the order. I sent it back to you. I've called several times with no results. I have reported the transaction to my bank and a chargeback. Please refund my money
27th Oct 2014 @ 12:58 PM
This info is not true if you'd have read our previous contact with you. You had sent to a address that could not be fowarded to you. You did not personally return the item yourself or have it marked so. We kindly messaged you asking for your address to send to you. You just now wrote us back stating that you have messaged several times but this is untrue info as the system marks everything and this is the first time you have contacted us about it. Since you have filled a charge back from your bank we no longer can refund you as they will be handling it and debt from us.
28th Oct 2014 @ 2:55 PM
this is truly bogus I put "return to sender" on that box and sent it back. I've called you several times. I would like a refund immediately. or I will take this further
28th Oct 2014 @ 2:59 PM
just send the order to 1000 S lake park blvd carolina beach nc 28428 paypal tells me this is too old to do a chargeback but I will be putting this deal all over the google ratings, angies list and as many independent consultant groups as I can if I don't get my product or my money back. I have [hhone records to show you if you need them
28th Oct 2014 @ 3:02 PM
No we will not be played again for you just to say you returned it and cost us money the shipping fee is $8 we have proof from post office and package it was not marked return and it has no fowarding address to send to. We know how that would work if we sent out again you'd just try returning again for no known reason to us why. You will need to pay us the shipping fee again of $8 since this was your mistake and not ours our paypal is swampflier@icloud.com thank you
As you can see they never attemped to contact me when the box was returned but "emailed" me after I had left them a message on their listed telephone no. The box was returned to them on September 26, 2014 yet it took them until October 3, 2014 to contact me after recieving two phone calls from me. I finally got tired of dealing with them and told them to just send the box to our vacation home in NC. Now they want to charge me for it? I believve these people work for themselves and not their customers; taking any penny they can get.
Both my Mother and the Post office Clerk, Miriam Heil are willing to back up my story. I would just like my money back.
2 Updates & Rebuttals
foxstruck
aransas pass,Texas,
Refund
#3Author of original report
Mon, December 22, 2014
After 3 months of fighting and finally resorting to social media for a voice; I finally recieved an appology and a refund via paypal.
Sass N Frass Manager
angier,North Carolina,
Refund was sent manager was fired
#3UPDATE Employee
Mon, December 22, 2014
We have sent a full refund to this customer with an apology for this behavior. Furthermore the person who spoke to her in this matter has been let go. We are truely sorry this got overlooked and will go above and beyond for our customers.