Complaint Review: Satin Youth Cream

This company is a rip off.  I ordered what I believed to be a free trial, reading carefully for any hidden agendas.  I received the product and thankfully before using it noticed two seperate charges on my credit card totaling 189.90 (two different company names).  I immediately called to cancel any subscription they had me signed up for and requested a refund for the amount charged.  They attempted to give me a deal which I declined and I was asked to send the unused product back to them which I did.

I called a few weeks later because I had not received a credit for the product.  I provided the tracking number and they confirmed it was received and being processed and should have it within a week. Two weeks later, still no refund.  I called again and they advised it should be credited by the upcoming friday.  The following week on 11-2-16 I received another charge for 89.95 and still no refund.  

I called and the person helping me could not explain why I was charged again because he could see that I cancelled the subscription on 9-30-16. He also could not advise why I hadnt received my refund when it is noted in my file that I should have.  He transferred me to a service manager who advised me my only recourse is to send in a copy of my bank statement showing the charges and showing that I have not received the refund (even though they confirmed they show the charges and show no refund has been sent).   He stated that only corporate can handle this situation.  I requested a contact number for corporate and he refused, advising my only option is to fax the bank statement, he then rudely hung up on me.  

My bank is now handling the dispute and advised me not to fax in my credit card statement as there is too much personal information on it (even if I went to the trouble of blacking everything out).

This company seems to be running under several different names, "Exceptional Solutions" Exquisitefac" and "Satin Youth Cream".  They prey on those who don't always bother to check their credit or banking statements and make it impossible to speak to anyone with any authority to make sure a situation is handled.

Extremely upset with these people!