Complaint Review: Satin Youth/ NouvaLift/ Perfecting Beauty

*Said that I had a free trial for skin cream and that all I had to pay was for shipping, then there was a charge for $99.95 on my account 13 days or so later. I received a 1 oz. jar of face cream and a second .5 oz purse pack of instant wrinkle reducer (which I hadn't expected to receive). The web site did not say that it was a recurring order or that I had to respond within a certain number of days or I would be charged. My story is the same as the other woman who wrote an extensive account of what happened to her. The customer service rep at my first call said he cancelled the second order and that he would refund 25% of the $99.95. At first he said that he couldn't help me because I didn't use the product as directed, although I did, and did not see any results which should have been dramatic according to advertising. The problem is the bait and switch and deceiptfulness of the website and the customer service staff. He said that the manufacturer was in California but the call center was in Texas and the product warehouse is also in Utah. I am not a shopper and I am very particular about not trusting websites and looking at the small print in contracts and things that sound too good to be true. I trusted this company because the advertisement came through a newsletter that I respect. I am very disappointed that I was scammed. I hope to help others not to be taken by this. 1-855-511-1244 1812 W. Sunset Blvd #34, St George Utah 84770*