Complaint Review: Satin Youth

 I bought a sample of two of their products. One for $1.00 and the other for $3.95. I searched for all indications that this might charge my account for additional charges. I did not see any indication of that. In 10 days I got charged $99.95. I called the company and was offered a 25 % refund, then a 50 % refund and I finally told the woman that I was not hanging up without a 100 % refund. And asked to speak to a supervisor. She then placed me on hold and came back on to tell the supervisor was busy but she would process the refund. She said they were about to charge me for the 2nd product so it was a good thing I called. I told her i needed it processed asap bc I had to pay my mortgage and could not until she issued the refund. She agreed it may take a few days or weeks and so she asked me to email them a request. I asked for the dept that handles the refunds and she said she did not have that information. I called my bank to alert them. 2 days later I was charged again. I called back and talked to 4 people and they said they had no record of any charges and could not issue a refund. i was hung up on and then when i called back a guy answered who said he could not access my information due to a system update. He had an American accent and was not in a call center. The previous calls were people in an Indian call center. So I asked him for the name of the company he gave me Satin Youth. The previous company I had dialed was Rendezvous Beauty LLC. He said I dialed the wrong number. I said really ? I hit redial. He was a complete jerk. AFter I hung up, I hit redial and it went to a call tracking number that forwarded to and Indian call center. This new guy tells me they were in a system update as well and that he could access my account. However he was able to still see the charges and all of the order info. This is a total sham. I have filed a claim with my bank. I will post this under both business names. All ads have endorsements from CHRISTIE BRINKLEY AND DR. OZ. DO NOT BUY THIS OR ANY WRINKLE REDUCER CREAM FROM THEM. THERE ARE SEVERAL PRODUCTS THAT THEY ENDORSE ALL WITH DIFFERENT PACKAGES AND NAMES BUT ITS THE SAME COMPANY AND ALL SHAMS. DO NOT BUY ANY WRINKLE REDUCER CREAM FROM THE RENDEZVOUS BEAUTY OR SATIN YOUTH. Ps. The number on my charge on my bank acct was for New jersey and disconnected. I hd to call the number on the packaging so dont throw that away. J