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  • Report:  #1355534

Complaint Review: Satin Youth

Satin Youth Satin Youth Advanced Wrinkle Cream I saw the ad on Facebook that stated it was endorsed by Shark Tank. It supposedly was a sample so I ordered it. I received the product in3 days and at the bottom of the paperwork was a note in very small print that this was a monthly shipment for $99.75 and to call 888-604-9168 to cancel at any time. I called Internet

  • Reported By:
    Mary — Cincinnati Ohio USA
  • Submitted:
    Sun, February 12, 2017
  • Updated:
    Sun, February 12, 2017
  • Satin Youth
    Internet
    USA
  • Phone:
    888-604-9168
  • Category:

I ordered the skincare product after seeing an ad on Facebook that supposedly was endorsed by Shark Tank.  At the bottom of the shipment, in small print, was a notice that this is a monthly shipment for $99.75 per month and to call 888-604-9168 at any time to cancel. 

I called right away, was put on hold for 47 minutes, then finally the operator, Eric, said he would be happy to help me.  I had to supply my name, email address, and product and he said he found my account.  I then told him I wanted to cancel the monthly shipment, and he said, "you can't cancel through me since you have no account with us".  I said, "that's funny, you just told me you found my account".  He said, "I did not but we are always getting their calls so here is their direct number...  855-337-5679" and hung up.  I called that number and after 6 minutes, someone who did not give their name, answered, asked for my email address, product, and my name.  He then said he was unable to find my account. 

I will be calling my credit card to cancel this order and calling Better Business Bureau and the Attorney General on Monday.

 

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