Complaint Review: Katy

Ordered my Satin Youth Skincare FREE 14-day trial Jan. 22, 2017.  Forgot the due date of the end of my trial.  Called on February 22, 2017, and they THEN told me that my 30-day trial was over and they could not refund my money, but could give me 25% refund.  I told them the skincare creams had never been opened, were still sealed, and that I did not want to have a question and answer session, just a straight up business transaction where I return the cream and get my $189.90 BACK.  This sticker price was astounding and bit into my rent monies.  I did NOT know it would cost this much if I missed my trial date or would never have ordered this.  

I have had a very busy 2 weeks since the end of my trial date, culminating in my call tonight when I was finally quiet enough to be able to make this call.  The man who talked with me, "JOHN", with an accent, told me he could not give me back more than 25% of my monies because I would not cooperate with his question and answer session, saying I was not willing to work with him. 

There is no need to have any convoluted conversation about why I never opened the creams, I was simply busy. I want my money back and I want to know how to do this legally so I know this company is operating legally in the USA and are accountable when a customer wants to return untouched, unused mercvhandise.