Saturn Corp. Like others i have hit a brick wll Spring Hill Tennessee
I own a 2003 saturn Vue...with the VTI transmission. My brother and wife bought this car new and at about 35,000 miles had problems with the transmission. The saturn dealer replaced some parts under warrenty and said it was fixed. At about 80,000 miles the transmission was making a noise and left his wife on the middle of the road stuck. My brother faught with the dealer and got them to help him even after the 75,000 mile warrenty was up, but mind you it was a fight! Now i have bought the car at 103,000 miles at this point unaware of the problems of this transmission.
My brother was unaware of the many others who have had the same problems with the VTI transmission. My car is at 122,660 and the transmission was making a noise....like others i think change the fluid...so i spend 50.65 on the fluid and 12.39 on the additive. ran good for about 30 miles and the car left me on the middle of the road...stuck!!!
I first towed the car to the saturn dealer to have it looked at. 85.00 for them to tell me what was wrong. Well they did not give me a printed report instead got it written down on a piece of paper. Said i needed the top end cover and pump assembely replaced....4800.00. I said thats crazy, how much for a new transmission..reply 5900.00. neither of these will fix the problem with that VTI transmission. So i say, how about we change the transmission to one that is not VTI...reply 7-8,000.00.
At this point i call saturn corp., they take my info and say someone will contact me by noon the next day. So i go get a rental car out of my own pocket 200.00. I get the call at about 10am they tell me "saturn will not help me with this problem" i am in shock.....how can saturn have awards on customer service and satifaction with this attitude. I made offers to pay for half and they pay half reply.... "saturn will not help me with this problem" i say how about i fix this problem and saturn help me with a trade in......"saturn will not help me with this problem"
Now i have hit this BRICK WALL like all others with this VTI transmission. Saturn corp. i am a single dad and make very little extra money. This hit me all on my daughters birthday weekend. You know this transmission is bad!!! You know the right thing to do is to be responsible and help YOUR customers!! I am still looking for a solution to this problem. HELP me someone i am stuck.
Freeman
buena park, California
U.S.A.
7 Updates & Rebuttals
get real
United States of AmericaGET REAL
#8Consumer Comment
Sun, March 14, 2010
You bought a used car with over 80,000 miles knowing it had previous transmission problems that had been repaired free by Saturn 2 times, once out of warranty. You are not a customer of Saturn as you didn't buy it from them. It's not their responsibility to repair a car with 122,000 miles.
Selene
Staten Island,New York,
U.S.A.
Saturn closed ALL Its New York City Dealerships and some in New Jersey
#8Consumer Comment
Tue, June 17, 2008
Please note that I filed my own Rip-off Report against the Saturn Corporation and put two videos out on You Tube. "I'll Never Buy a Saturn Again" and "Saturn Sucks-A Real Commercial for this Company".
To close its N.Y.C. dealerships and parts of N.J. says alot about this company. It says they are going out of business. Which in my case is none too soon. They closed these dealerships April & May and no longer advertise their junk cars in the N.Y.C. market.
I took these crooks to small claims court and recovered after suffering 4 headgaskets in 68K miles. My advice to anyone stuck with a Saturn is to take them to small claims court in your area and sue for the max. Unlike the Customer Service area in Spring Hill Tennessee, judges are smart enough to know that the consumer was bamboozled by this giant of a company.
For the amount of the final repair to my headgasket, Saturn sent a lawyer 4 hours away from Albany to "fight my case" in Staten Island N.Y. Because this attorney was ill prepared the case was adjourned twice and finally heard the third time. So folks this is what you get from Saturn. They much rather pay an attorney for a 4 hour drive on three occassions than just fairly settle my misery privately.
Hope this company and the rest of GM go out of business.
Selene
Staten Island,New York,
U.S.A.
Saturn closed ALL Its New York City Dealerships and some in New Jersey
#8Consumer Comment
Tue, June 17, 2008
Please note that I filed my own Rip-off Report against the Saturn Corporation and put two videos out on You Tube. "I'll Never Buy a Saturn Again" and "Saturn Sucks-A Real Commercial for this Company".
To close its N.Y.C. dealerships and parts of N.J. says alot about this company. It says they are going out of business. Which in my case is none too soon. They closed these dealerships April & May and no longer advertise their junk cars in the N.Y.C. market.
I took these crooks to small claims court and recovered after suffering 4 headgaskets in 68K miles. My advice to anyone stuck with a Saturn is to take them to small claims court in your area and sue for the max. Unlike the Customer Service area in Spring Hill Tennessee, judges are smart enough to know that the consumer was bamboozled by this giant of a company.
For the amount of the final repair to my headgasket, Saturn sent a lawyer 4 hours away from Albany to "fight my case" in Staten Island N.Y. Because this attorney was ill prepared the case was adjourned twice and finally heard the third time. So folks this is what you get from Saturn. They much rather pay an attorney for a 4 hour drive on three occassions than just fairly settle my misery privately.
Hope this company and the rest of GM go out of business.
Selene
Staten Island,New York,
U.S.A.
Saturn closed ALL Its New York City Dealerships and some in New Jersey
#8Consumer Comment
Tue, June 17, 2008
Please note that I filed my own Rip-off Report against the Saturn Corporation and put two videos out on You Tube. "I'll Never Buy a Saturn Again" and "Saturn Sucks-A Real Commercial for this Company".
To close its N.Y.C. dealerships and parts of N.J. says alot about this company. It says they are going out of business. Which in my case is none too soon. They closed these dealerships April & May and no longer advertise their junk cars in the N.Y.C. market.
I took these crooks to small claims court and recovered after suffering 4 headgaskets in 68K miles. My advice to anyone stuck with a Saturn is to take them to small claims court in your area and sue for the max. Unlike the Customer Service area in Spring Hill Tennessee, judges are smart enough to know that the consumer was bamboozled by this giant of a company.
For the amount of the final repair to my headgasket, Saturn sent a lawyer 4 hours away from Albany to "fight my case" in Staten Island N.Y. Because this attorney was ill prepared the case was adjourned twice and finally heard the third time. So folks this is what you get from Saturn. They much rather pay an attorney for a 4 hour drive on three occassions than just fairly settle my misery privately.
Hope this company and the rest of GM go out of business.
Alan
Minneapolis,Minnesota,
U.S.A.
Cut your losses
#8Consumer Suggestion
Mon, May 05, 2008
I am a previous Saturn owner so I know about this manufacturer. My advice is that even a replacement transmission will fail. It is due to poor design. Cut your losses and sell it with the bad transmission and get a honda or toyota. Saturn are garbage and the marketplace knows this, that is the reason they have poor resale value.
Alan
Minneapolis,Minnesota,
U.S.A.
Cut your losses
#8Consumer Suggestion
Mon, May 05, 2008
I am a previous Saturn owner so I know about this manufacturer. My advice is that even a replacement transmission will fail. It is due to poor design. Cut your losses and sell it with the bad transmission and get a honda or toyota. Saturn are garbage and the marketplace knows this, that is the reason they have poor resale value.
Alan
Minneapolis,Minnesota,
U.S.A.
Cut your losses
#8Consumer Suggestion
Mon, May 05, 2008
I am a previous Saturn owner so I know about this manufacturer. My advice is that even a replacement transmission will fail. It is due to poor design. Cut your losses and sell it with the bad transmission and get a honda or toyota. Saturn are garbage and the marketplace knows this, that is the reason they have poor resale value.