Complaint Review: Saturn Of Brunswick

This article is from 2004 and we have all new management staff. Although I am not discounting this customers complaints, there is no way of knowing what she is saying happened. I have worked for this company for many years and I could only say that we treat all customers fairly.

Cherice call me a car buyers advocate. You might say car dealers do not like what I post. If I were you I would contact your auto lender and ask them for a copy of the credit application that they got from your car dealer.

Many car dealers like to "Play Games" with the info that they put on your credit application before they send it to a lender. Note: that they play these games with your credit application after you go home with you new or used "Over priced Depreciating Sled"

Want proof that this kind of deception goes on? Go to the following Rip Off Report and look at the second picture after you read the Rip Off Report real good!
www.badbusinessbureau.com/reports/ripoff52158.htm

Make sure that you send a copy of your Rip Off Report to your AG's office.
New Jersey: Peter C. Harvey (acting) (609) 292-8740 Richard J. Hughes Justice Complex, 25 Market St., CN 080, Trenton, NJ 08625
www.state.nj.us/lps/

Next, I would Send a copy of your Rip Off Report to your state banking Commissioner's office below is there fax number.

New Jersey
Acting Commissioner
Department of Banking and Insurance
Fax: 609-984-5273

As far as you having a warranty, I do not think that your car dealer ever sent in the funds to pay for your warranty. They might have taken the money from you, But I don't think they sent it in to activate the warranty. yes you might have papers showing that you paid for a warranty but you might not have one.

Don't loose any of your documentation at all! That's maybe why they told you to go to the Dodge dealer down the road. maybe they did not want to be around when you find that you might not have a warranty.

Trust me if the Dodge dealer finds that you do not have warranty they will tell you. Just make sure they tell you before they do ANYTHING AT ALL to your "Over Priced Depreciating Sled"

Car dealers are willing to go to any length to increase their profit. There is a fast growing trend of car dealers lying to banks by padding the buyers income, leading the cosigners to be believe they are in fact the cosigner but they have the cosigners sign first.

Car dealers want the banks to fun deals so bad they are willing to send all kinds of false info to banks. Problems like car dealers deceptive ways can be stopped by the banks questioning the buyer BEFORE funding any deal.

Go to the FTC web site and you can file an online complaint about who ripped you off.
Use their form to submit a complaint to the Federal Trade Commission. Make sure that you have all of the contact info about the company that Ripped you off before you file your complaint with the FTC.

The Federal Trade Commission is on your side and it costs you nothing.

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Now here is some good reading for you. The auto industry does not want you to take them to a court of law. The want you to NOT have your day in court. They do NOT want you to tell your story to a Jury at all. I believe that they feel they can't control what a Jury will do so they use Arbitration to get around it. So read what is posted below real good and you will understand it all must better

So you think you can take a car dealer to court and get your case in front of an honest jury, RIGHT! Think again and real hard then read the below what I found on the net.

June 7, 2000Chairman Gekas and Members of the Subcommittee, Public Citizen is submitting this testimony because we believe that the use of mandatory pre-dispute arbitration clauses presents a grave problem for consumer rights and public safety.

The use of mandatory pre-dispute arbitration clauses is growing at an alarming rate and congressional action is urgently needed. If the trend continues, soon we will have a private justice system adjudicating disputes that is largely controlled by corporations.

Automobile Consumer Credit Fraud

On January 31, 1999, Ann Brown of Sandusky, Ohio borrowed $5,500 at 25% interest from a J.D. Byrider Franchise car lot to finance her purchase of a car from Byrider's used car lot. The car turned out to be a "junker" and a safety hazard. The entire wheel and axle fell off when Ms. Brown's teenage daughter was driving down the road.

In her lawsuit in Ohio court, Ms. Brown alleged that she was forced to pay an artificially inflated price in violation of the Truth in Lending Act. Ms. Brown also alleged that Byrider violated the Truth in Lending Act by requiring her to accept an $895 warranty fee that was also to be financed by J.D. Byrider at 25% interest. In addition, Ms. Brown alleged violations of the Ohio Sales Practices Act and fraud.

But Ms. Brown was denied her day in court by the district court in Ohio, which ruled that the arbitration agreement contained in Ms. Brown's contract had to be enforced because of the FAA's policy favoring arbitration. Under that arbitration clause, Ms. Brown lost all her claims under state and federal lending and consumer protection laws although Byrider retained the right to sue her.

She also waived her right to punitive damages, no matter how reckless or malicious Byrider's conduct. Instead, she must proceed under Byrider's choice of arbitration, for which she must pay half the costs and attorney fees.

The costs of arbitration, which begin with $300 - $500 filing fees and approximately $1,500 per day arbitrator's fee, exceed the value of her claim. It is simply not worth it to take the case to arbitration. In sum, Byrider is using this arbitration clause to insulate itself from the consequences of violating the Truth in Lending Act, Ohio Sales Practices Act and flat-out fraud.

Ms. Brown did not understand that she was waiving her right to go to court when she signed an arbitration agreement with Byrider.

This is hardly surprising because the Byrider financing officer himself had no idea what arbitration is or what the rules of arbitration are, so he was unable to tell Ms. Brown what rights she was waiving.

Nor was she given an option -- the credit contract was presented in a standard form, take-it-or-leave-it format and she was not allowed to challenge any of its provisions. The mandatory arbitration provision only applied to Ms. Brown. Had she defaulted on her loan, Byrider would have been able to file a lawsuit against her.

When Ms. Brown first filed her lawsuit, Byrider stopped using the mandatory arbitration clauses in their contracts. But once the courts refused to vindicate Ms. Brown's rights in court in favor of arbitration, Byrider began using the clauses again.

Ms. Brown's attorneys have received inquiries from over 40 consumers similarly defrauded by Byrider. Unfortunately, no matter how many of J.D. Byrider's former customers are defrauded, they cannot file as a class action because the mandatory arbitration clauses in their contracts waive their right to maintain class actions.

Now think about the above reading for a second. This lady/victim never got a day incourt. So how does the justice system any good for her?

Cherice: You have possibly had a fraud pulled on you and your mother. But think of this-your credit is about to be ruined, you must act NOW!! The few dollars you may spend on a lawyer may save your credit and thousands down the road in higher interest people with poor credit are forced to pay. You may also be able to recover costs. Contact either your own lawyer or the Attorney General's office in your state-they will be a big help to you.

Oh and I also forgot to mention that I had full coverage on the neon and had a warranty on the car. If anything broke down I had to have Dodge fix it.... Why would they tell me to go to Dodge and have it fixed there , if the warranty didn't cover it from there?

I know it's a dodge car and Dodge had to fix it because it had the parts. But still Saturn knew that I got into an accident and that it was my fault and that they wouldn't fix it with the warranty......why wouldn't they tell me that? They said to take it to Dodge,, So I had the towing company come and pick it up...
And they still couldn't fix it and I had to drive it home..I was taking a risk of getting myself and my niece killed( she is 16),, she had to help move the steering wheel because it wouldn't move.... I would have called the towing company again but we didn't have the time to call them,, Dodge had given us short notice to get the car and the towing company takes forever and a day to get there...

I had gotten into an accident before all this happened and they told me that the warranty didn't cover it,,, I don't know, maybe it didn't...and that I would have to pay for the air compressor and the fan belt to be fixed which came to almost 700.00 but still with this whole experience with cars,I am about to buy an old used one from a small car company that isn't so complicated.....

I can understand since it was my fault that they wouldn't cover it but why make me go all over the place from North Brunswick to South Amboy, then from Woodbridge to South Amboy?

Anyways, that's all..