Saurabh Duty Free Depot - dutyfreedepot.com Scammers..NO Product NO Refund Internet
I ordered 2 Carton of Camel filter on 1oth march 2009 (Order number: 68644 ). While orering the site mentioned that they will send 2 diffeent pack in post as each packet in post can only have 200 cigrattes and blah blah. Later on 26th March 2009 i received a letter from Royal mail with a Customs charge of 79.72, which alone was more than the cost of the cigrattes i have ordered.
I tried contacting DutyFree Depot and after innumerous tries was able to contact them and find that if i reject the parcel they will refund my money once the packet is received by them.
Now its 29th April and over a month since it happend and i have have still no refund. I tried calling them but it goes to voice mail and moreover i cant leave voice mail becuase he voicemail box is full. Sent a mail to billing and it bounced back. Now i am having s3erois concerns that the company is a scam and i have been ripped off my money.
In case i do not receive satisfactory response from your end i will be reporting this to the office of fair trade and also open a dispute with my credit card company who insure me against any fraud sales over internet.
I warn you guys of this company and stay away from them. Do not use your debit card as you are not insured for debit card purchases.
Saurabh
southampton
United Kingdom
4 Updates & Rebuttals
Saurabh
southampton,Europe,
United Kingdom
Finally I got my refund ....on 5th May
#5Author of original report
Thu, May 07, 2009
After innumerous number of follow up's i sent a mail to a guy called Saar (i found his id thru ripoffreport.com) who appears to be the Program manager and he was quick enough to refund me the full amount.
Although getting the refund was a painfull process but i am happy i got it at last. Am stil waiting for the refund to appear on my credit card but i have got mail from kilandpay.com about the refund. Fingers crossed
I had made my intentions clear that in case i do not get a full refund i am going to file a fraud report via Credit Card Legal Protection.
Saurabh
southampton,Europe,
United Kingdom
Finally I got my refund ....on 5th May
#5Author of original report
Thu, May 07, 2009
After innumerous number of follow up's i sent a mail to a guy called Saar (i found his id thru ripoffreport.com) who appears to be the Program manager and he was quick enough to refund me the full amount.
Although getting the refund was a painfull process but i am happy i got it at last. Am stil waiting for the refund to appear on my credit card but i have got mail from kilandpay.com about the refund. Fingers crossed
I had made my intentions clear that in case i do not get a full refund i am going to file a fraud report via Credit Card Legal Protection.
Saurabh
southampton,Europe,
United Kingdom
Finally I got my refund ....on 5th May
#5Author of original report
Thu, May 07, 2009
After innumerous number of follow up's i sent a mail to a guy called Saar (i found his id thru ripoffreport.com) who appears to be the Program manager and he was quick enough to refund me the full amount.
Although getting the refund was a painfull process but i am happy i got it at last. Am stil waiting for the refund to appear on my credit card but i have got mail from kilandpay.com about the refund. Fingers crossed
I had made my intentions clear that in case i do not get a full refund i am going to file a fraud report via Credit Card Legal Protection.
Saurabh
southampton,Europe,
United Kingdom
Finally I got my refund ....on 5th May
#5Author of original report
Thu, May 07, 2009
After innumerous number of follow up's i sent a mail to a guy called Saar (i found his id thru ripoffreport.com) who appears to be the Program manager and he was quick enough to refund me the full amount.
Although getting the refund was a painfull process but i am happy i got it at last. Am stil waiting for the refund to appear on my credit card but i have got mail from kilandpay.com about the refund. Fingers crossed
I had made my intentions clear that in case i do not get a full refund i am going to file a fraud report via Credit Card Legal Protection.