Savingsmart.com I got a 1$ month charge, yet I never directly signed up, tried to cancel, the website said it did, still getting charged, Zip Code does not exist, automated only phone system. Des Internet
I assumed that I must have made a mistake when on a website and accidentally signed up for savingsmart.com. I thought it was only a couple dollars so far, no big deal if I just cancelled. So I did the automated phone cancellation but I got charged again this month. I was going to write a letter since obviously phone cancellation did not work but I noticed the city and zip code did not match. Then I out that the zip code the website uses does not exist.
I decided to send an e-mail but all it keeps saying is that it did not send please call. There is no way to talk to anyone to resolve it and I'm starting to get frustrated.
Anthony
Belle Vernon, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Pedro
Wind Lake,Wisconsin,
U.S.A.
I found out how to cancel "Savingsmart"
#5Consumer Suggestion
Thu, July 05, 2007
I too noticed this charge every month on our bank statement, but assumed it was some charge associated with using ATM's throughout our city. After finally speaking to my wife about this I found out it was a charge linked to the PrivacyMatters 1-2-3 "free 30-day trial" membership she signed up for and to which she also cancelled within the 30 day trial.
I called privacy matters and the automated answering service like all of you have encountered started, but after listening to it three times I was forwarded to a customer service rep. This person I spoke to sounded very rude and unwilling to help, but said that once you cancel privacy matters that you also need to cancel the Savingsmart membership. I explained that we never signed up for it and she argued we did.
I didnt find it worthwhile to argue about the 5 months of $1.00 charges so I asked to cancell that too to which she said she did it already! I hope this is true and will have to wait until next month to verify that the charges stop!
I called:Privacy Matters 1-2-3
P.O. Box 5152
Des Plaines, IL 60017-5152 membersavings@privacymatters123.com (877) 993-6264
Good luck!!!!
Pedro
Wind Lake,Wisconsin,
U.S.A.
I found out how to cancel "Savingsmart"
#5Consumer Suggestion
Thu, July 05, 2007
I too noticed this charge every month on our bank statement, but assumed it was some charge associated with using ATM's throughout our city. After finally speaking to my wife about this I found out it was a charge linked to the PrivacyMatters 1-2-3 "free 30-day trial" membership she signed up for and to which she also cancelled within the 30 day trial.
I called privacy matters and the automated answering service like all of you have encountered started, but after listening to it three times I was forwarded to a customer service rep. This person I spoke to sounded very rude and unwilling to help, but said that once you cancel privacy matters that you also need to cancel the Savingsmart membership. I explained that we never signed up for it and she argued we did.
I didnt find it worthwhile to argue about the 5 months of $1.00 charges so I asked to cancell that too to which she said she did it already! I hope this is true and will have to wait until next month to verify that the charges stop!
I called:Privacy Matters 1-2-3
P.O. Box 5152
Des Plaines, IL 60017-5152 membersavings@privacymatters123.com (877) 993-6264
Good luck!!!!
Pedro
Wind Lake,Wisconsin,
U.S.A.
I found out how to cancel "Savingsmart"
#5Consumer Suggestion
Thu, July 05, 2007
I too noticed this charge every month on our bank statement, but assumed it was some charge associated with using ATM's throughout our city. After finally speaking to my wife about this I found out it was a charge linked to the PrivacyMatters 1-2-3 "free 30-day trial" membership she signed up for and to which she also cancelled within the 30 day trial.
I called privacy matters and the automated answering service like all of you have encountered started, but after listening to it three times I was forwarded to a customer service rep. This person I spoke to sounded very rude and unwilling to help, but said that once you cancel privacy matters that you also need to cancel the Savingsmart membership. I explained that we never signed up for it and she argued we did.
I didnt find it worthwhile to argue about the 5 months of $1.00 charges so I asked to cancell that too to which she said she did it already! I hope this is true and will have to wait until next month to verify that the charges stop!
I called:Privacy Matters 1-2-3
P.O. Box 5152
Des Plaines, IL 60017-5152 membersavings@privacymatters123.com (877) 993-6264
Good luck!!!!
Pedro
Wind Lake,Wisconsin,
U.S.A.
I found out how to cancel "Savingsmart"
#5Consumer Suggestion
Thu, July 05, 2007
I too noticed this charge every month on our bank statement, but assumed it was some charge associated with using ATM's throughout our city. After finally speaking to my wife about this I found out it was a charge linked to the PrivacyMatters 1-2-3 "free 30-day trial" membership she signed up for and to which she also cancelled within the 30 day trial.
I called privacy matters and the automated answering service like all of you have encountered started, but after listening to it three times I was forwarded to a customer service rep. This person I spoke to sounded very rude and unwilling to help, but said that once you cancel privacy matters that you also need to cancel the Savingsmart membership. I explained that we never signed up for it and she argued we did.
I didnt find it worthwhile to argue about the 5 months of $1.00 charges so I asked to cancell that too to which she said she did it already! I hope this is true and will have to wait until next month to verify that the charges stop!
I called:Privacy Matters 1-2-3
P.O. Box 5152
Des Plaines, IL 60017-5152 membersavings@privacymatters123.com (877) 993-6264
Good luck!!!!