Say No To Lipo Vaser Shape Took money. Provided no service. See BBB CASE#: 67312282. Tampa Florida
Please see BBB CASE#: 67312282 Hi, I live in Jax and wanted to get a treatment plan. I saw the free 10 minute demo on the website. I took off work to schedule the demo after weeks of calling. They are had to contact. I came in and they were 1 hr behind. Previously discussed that I had to be in and out to pick up my son from school. So when I came in the 10 minute demo was rushed . I only received 5 minutes (I peeped at the timer on the machine) The demo was rushed. I was told the demo is to see if my body responded and I was a good candidate. I believed the demo is for me to decide if I want to go thru with a 3K treatment plan for 1 area with a company I know nothing about. I felt so rushed that I signed up thinking I would never be able to get in touch with them again. I provided my credit card number for payments to come out 4/9/15. My appointment was that sat 4/11/15. Well I looked at my account 4/3/15 and my account was completely cleaned out to zero! I cancelled my debit card and I called and texted the owner Abbie and was told it would be corrected . I advised I wanted to cancel the plan because I made my decision too quickly and go with the 99.00 groupon deal. Since They already had my money, I figured I would just keep my appointment Sat 4/11/15. On 4/8/15 Jen called me said my appointment had to be cancelled due to a tech being sick . I advised that I was already upset and explained everything that I was not taking any more time off work for this. Not my fault. She then stated she would accommodate me and have me come in following Thursday at 6:45PM 4/17/15. i was still upset but agreed. On Monday 4/13/15, I received another call from Jen stating that they have to cancel my appointment 4/17/15 due to them not being in that late!!!! I then asked for a refund of my money. She stated to give her until the following week to work it out and she will call me back. Its not 4/27/15 and I have not heard back from anyone regardless of all the text emails and calls , I have not received an appointment nor a treatment and Say No To Lipo still has my money!!!! I would not deal with this company because they have poor customer service and will take your money and give you nothing in return. To me they are very shady. Scam if you ask me.
1 Updates & Rebuttals
Amy
tampa,Florida,
USA
Case # 1234834 JaFirst complaint: Ten-minute demo advertised on website at consultation. When performing a demonstration, it is to see if the potential patient will be a good candidate for tcksonville
#2UPDATE Employee ..inside information
Fri, July 01, 2016
First complaint: Ten-minute demo advertised on website at consultation.
When performing a demonstration, it is to see if the potential patient will be a good candidate for treatment. As stated by the patient we are looking for the to respond by the machine heating to and maintaining a specific temperature. If it does not reach his temperature in ten minutes they will not respond to the treatment. However, if they respond and maintain that temperature before the ten minutes is up we know this treatment will be effective and the demonstration is ended. We then talk to them about their problem areas and how/if they would like to proceed with treatment.
Second complaint: Felt rushed to sign up.
Each potential patient is given the information on treatment, as well as the option to sign up then or have someone contact them later if they need more time to think about their decision.
Third complaint: Credit card was charged on wrong date, account cleaned out.
Card on file was charged 8 days before treatment. All payments full/partial must be made prior to first scheduled session. This way we can release the file to a doctor for review before the patient begins treatment.
Fourth complaint: Appointments rescheduled or canceled.
With all companies of any size there are issues that will arise such as employee’s being sick, earlier patients running late which throws schedule off for the remainder of the day. The Technician reached out to the patient above and let them know this had happened and they were running behind so she was not sitting in the waiting room while they were working on another patient.
We welcome having the patient reach out to us via email or phone to set up her remaining sessions. Copy of contract forms available upon request.