Complaint Review: sbc pacific bell dsl

garden grove, calif
starting the month of may 2002 i signed up for pacbell dsl service, because they had a promo $29 ($49 reg) for first 3 months. i recieved a self install kit in the mail. service started 1 day after my billing cycle, that was ok. but after that the service stank.

i was paying for an always on connection but what i recieved was basically "DIAL-UP DSL", thats a pathetic joke for broadband! sometimes the isp was down and i could not sign on. there was about 5 seperate days worth of downtime during my 2 months service, a modem i can understand, but i pay extra for this. also my download speed came out to only 3 times my modem speed at average.

but what piss me off most was that i constantly download 24hrs and i leave the computer on all night. every, i do mean every morning when i wake up, the connection would be dropped. i have never managed to stay connected for more than 2 days straight. i fix computers and there is nothing wrong with it. i switched to broadband cable and it worked fine. i feel that was a breach of my contract for services not recieved, pacbell should be accountable for the downtime. very unsatisfactory.

i called to cancel and they made me have 3 days prior notice. so they coerced me onto a third month of lousy service. but i want to be compensated for the downtime. i am currently writing them a dispute.

quy
garden grove, California