Complaint Review: SBGA/Paul Batista

A Venezuelan representative from SBGA, Paul Batista, said I would get the Clover equipment for my restaurant and that the company would payoff my other POS system lease in order to get on board with them. I said I wouldn't sign on with SBGA until I received the payoff. He said that was fine.He came once to do the installation of the equipment and said I could try it out without any commitment until the payoff came in. The payoff never came and when I needed help to install a printer he had me calling in and talking to reps instead of him coming to install as was promised.

I got tired of waiting and told him I wanted to cancel the whole deal since they weren't being responsive or holding up their promise. He said: no problem and to put everything back in the boxes that the company would send UPS tags to return the equipment. It has been 2 months, I've spoken to Jeffrey Silva, equipment coordinator at SBGA and his supervisor Jason, who also said I would receive UPS tags but I'm still waiting. I just got charged by Clover for service that I'm not using. I found out that Paul Batista had signed my name on a lease to be able to receive the Clover equipment. Big headache. Do not use this company.